Customer Service Representative

ThompsonGas; Aiken (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with immediate eligibility

Paid time off

Daily Pay Option

Employee training programs

Employee recognition program

Quarterly bonus potential

Tuition reimbursement program

Job summary

ThompsonGas, located in Aiken, SC, is searching for a Customer Service Representative to enhance customer retention and support. Applicants should have 3+ years of customer service experience and the ability to thrive in a fast-paced environment.

The individual will manage inbound and outbound sales calls and customer inquiries, ensuring high standards of service and data accuracy. The position includes several perks such as medical benefits, daily pay options, and opportunities for career development.

Qualifications

• 3+ years of Customer Service experience, preferably in a call center.
• Ability to upsell products in a competitive environment.
• Excellent communication skills and ability to build rapport with customers.

Responsibilities

• Handle inbound calls to uncover sales and service opportunities.
• Evaluate company programs to meet customer needs.
• Address customer inquiries on pricing, billing, and services.

Skills

Customer Service

Sales

Microsoft Office

Data Entry

Multi-tasking

Education

Degree or equivalent experience

Tools

CARGAS

MPXsystems

Job description

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you!

Customer Service Representative – an onsite position. The role focuses on customer retention, new customer acquisition, and customer support. The ideal candidate is self-sufficient, thrives in a fast‑paced environment, and can multi‑task effectively. Responsibilities include inbound and outbound sales and customer support calls, data entry, and maintaining high standards of customer service and quality.

Major Job Duties

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including pricing, billing, products, grievances and new account set‑up.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of all ThompsonGas products and service offerings.
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations to collect from past‑due customers.
• Enter and update customer account information in CARGAS and MPXsystems.
• Process billing payments for walk‑in customers.
• Process driver daily paperwork.
• Other duties and projects as assigned.

Education and Experience

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (call‑center experience preferred).
• Sales experience strongly preferred; ability to upsell products in a highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi‑task and prioritize assignments in a fast‑paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Perks With Us

• Medical, Dental, Vision, and 401(k) with immediate eligibility.
• Disability and life insurance.
• Paid time off that increases with tenure.
• Daily Pay Option that offers great flexibility and financial control.
• Employee training programs with career development/advancement opportunities.
• Employee recognition program.
• Quarterly bonus potential.
• Paid maternity and parental leave benefits.
• Tuition reimbursement program.

This is a safety‑sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre‑employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.

ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.