Customer Service Representative

ThompsonGas; Durham (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with immediate eligibility

Disability and life insurance

Paid time off

Daily Pay option

Employee training programs

Employee recognition program

Quarterly bonus potential

Paid maternity and parental leave

Tuition reimbursement

Job summary

ThompsonGas in Durham, NC is seeking a Customer Service Representative to support growth through customer retention, acquisition, and support. The role covers inbound/outbound calls, data entry, and order processing with a focus on service quality and professionalism.

The ideal candidate has 3+ years in customer service (call center preferred), strong communication, and the ability to upsell in a competitive environment. This is an onsite position with OT and weekend flexibility.

Qualifications

• 3+ years of customer service experience (call center preferred).
• Sales experience and ability to upsell in a competitive environment.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Handle inbound calls to uncover sales and service opportunities.
• Evaluate sales methods to meet customer needs and develop leads.
• Address customer inquiries including pricing, billing, products, and new accounts.
• Maintain a professional, warm and eager approach on calls.
• Possess knowledge of ThompsonGas products and services.
• Understand policies related to safety, delivery and service.
• Provide timely and accurate order status information.
• Lead outbound calls to collect from past-due customers.
• Enter and update customer accounts in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Responsible for processing daily driver paperwork.

Skills

Customer service

Call center

Upselling

Data entry

MS Office

Communication

Organization

Education

Degree or equivalent experience

Tools

CARGAS

MPX

Job description

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you!

ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality.

This is an onsite location.

Major Job Duties:

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
• Handle each call with a high level of professionalism, warmth and eagerness
• Possess a working knowledge of all ThompsonGas products and service offerings
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service
• Provide timely and accurate information on customer orderstatus
• Lead outbound calling operations in effort to collect from past duecustomers
• Enter and update customer account information in CARGAS and MPXsystems
• Process billing payments for walk-incustomers
• Responsible for processing driver daily paperwork
• Other duties and projects as assigned

Education and Experience:

• Degree or equivalent experience required
• 3+ years of Customer Service experience (Call center experiencepreferred)
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
• Previous experience with CARGAS and MPX systems preferred, but notrequired
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
• Excellent computer skills including Microsoft office and data entryskills
• Ability to organize, multi-task and prioritize assignments in a fast-pacedenvironment
• High level of ownership and accountability for resolving customer problems in a professional and enthusiasticmanner
• Flexible to work OT and weekends as needed during busy season

PERKS WITH US!

• Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
• Disability and life insurance
• Paid time off that increases with tenure
• Daily Pay Option that offers great flexibility and financial control
• Employee training programs with career development/advancement opportunities
• Employee recognition program
• Quarterly bonus potential
• Paid maternity and parental leave benefits
• Tuition reimbursement program

This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.

ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.