Operations Manager

MedSpeed; Mountain View (CA); Presencial; USD 100.000 - 105.000; Jornada completa

Descripción de la vacante

MedSpeed is seeking an Operations Manager to lead a healthcare transportation network, coaching Logistics Service Representatives and managing client relationships to achieve service quality and profit objectives.

The role requires strong leadership, project management, and process-improvement skills, with a focus on safety and efficiency across routes and data systems. A collaboration-driven culture is emphasized.

Formación

• Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field.
• 3-5 years logistics or transportation work experience preferred, or 3+ years management experience.
• Strong leadership and client relationship skills.

Responsabilidades

• Lead Logistics Service Representatives and manage performance.
• Oversee service quality and daily operations.
• Maintain data accuracy for routes and client data.
• Observe routes and coaching for safety and efficiency.
• Manage client relationships and resolve service issues.
• Support maintenance scheduling and vendor coordination.
• Foster a collaborative MedSpeed culture.
• Support operational efficiency projects.

Conocimientos

Leadership

Project management

Communication

Customer relations

Process improvement

Problem solving

Collaboration

Decision making

Stress management

Team development

Educación

Bachelor’s degree in Business/Operations or related field

Herramientas

Microsoft Office

Descripción del empleo

Operations Manager

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

Our Operations Manager role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

How you Will Contribute:

• Overall leadership of Logistics Service Representatives, including performance management, recruitment, hiring, training, coaching and development
• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
• Ensure accuracy and ongoing system maintenance of route, client and variable stop data
• Perform Logistic Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
• Maintain positive client relationships through regular communication and prompt resolution of service exceptions
• Establish and maintain a clean, safe work environment and ensure compliance with company’s Making Every Day Safe policy
• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
• Assist operations team with projects to improve operational efficiency and service quality
• All other job-related duties as assigned
• Build and nurture a collaborative MedSpeed team culture
• Other job-related duties as assigned

Skills for Success:

• Excellent written and oral communication, strong interpersonal skills
• Collaborative work style, able to work well within and across departments
• Successful experience applying quality management principles
• Strong project management skills
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Result & action oriented with a sense of urgency
• Rational thinker with the ability to excel in stressful situations
• Demonstrated leadership ability
• Strong computer skills, Microsoft Office Suite proficiency
• Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field
• 3-5 years logistics or transportation work experience preferred, or 3+ years management experience preferred

Our Commitment to You:

MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.

The salary for this role ranges from $100,000 to $105,000, depending on factors like experience, skills, and location. A discretionary bonus is also available.

As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

MedSpeed is an Equal Opportunity Employer