Restoration Manager

SERVPRO Team Greenway; Knoxville (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

SERVPRO Team Greenway is seeking a Restoration Manager to lead restoration projects and Production/Restoration crews. The role centers on customer satisfaction, revenue growth, and staff development, guiding the team to operational excellence.

The position requires strong leadership and field management skills, with a focus on safety and effective communication with stakeholders. Local travel may be involved as needed.

Qualifications

• HS Diploma or GED required; associates/bachelor strongly preferred.
• Industry certifications strongly preferred.
• Minimum 3 years in operations.
• Minimum 1 year in a supervisory role.
• Strong interpersonal, leadership, and communication skills.
• Experience in cleaning/restoration/construction preferred.

Responsibilities

• Oversee customer experience and satisfaction.
• Manage client experience and satisfaction.
• Provide priority response to potential customers.
• Schedule crews and resources for active projects.
• Coordinate restoration services with crews and subcontractors.
• Review job files to support services provided.
• Maintain communication with stakeholders.
• Manage restoration expenses.
• Oversee equipment and materials (assets).
• Enforce safety and risk management guidelines.
• Supervise Production/Restoration personnel.
• Develop leadership and restoration expertise.

Skills

Leadership

Operations management

Client relations

Communication

Safety compliance

Field management

Education

High School Diploma/GED

Associate or Bachelor preferred

Job description

The Restoration Manager (Production Manager) oversees all aspects of assigned restoration projects and assigned Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities:

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Manage Production/Restoration personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Education and Experience Requirements:

• High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
• Industry certifications strongly preferred.
• Minimum 3 years of experience in operations.
• Minimum 1 year management and/or supervisory experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Effective written and oral communication skills
• Experience in cleaning, restoration, or construction preferred.

Physical and Work Environment Requirements:

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead. While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 7:00 a.m. - 5:00 p.m., Monday - Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.