Operations Manager

BMS CAT; Concord (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Car allowance

Fuel card

Company laptop

Smartphone

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

BMS CAT in Concord, NC is seeking an Operations Manager to run the daily operations of our regional center. You will supervise the restoration and construction processes, ensuring excellence in Fire and Water mitigation, cleaning and pack-out of contents, and put-backs.

You will lead warehouse operations, transportation, staffing, training, and scheduling to maximize productivity while maintaining top customer satisfaction and insurance performance.

Qualifications

• 3–5 years in the restoration industry leading a diverse team.
• Ability to learn quickly and grow professional competencies.
• High energy with the ability to energize others while executing multiple plans.
• Excellent organizational skills and accountability.

Responsibilities

• Oversee daily operations of the regional center to ensure service quality.
• Manage warehouse, transportation and logistics functions.
• Staff, train and schedule the team for maximum productivity.
• Maintain top customer satisfaction and insurer score levels.

Skills

Leadership

Team management

Operations management

Restoration industry knowledge

Scheduling & staffing

Job description

Job Details

Career area Operations Position Type Location 273 Executive Park Dr. NE, CONCORD, NC 28027, United States Job ID PDX_BC_BDA61244-8030-455B-A2A0-E23F167AB335_21956413

The Role

As the name suggests, the Operations Manager is responsible for the daily operations of our regional center. You will assure excellence in work performed including Fire and Water mitigation, cleaning and pack-out of contents, construction rebuilds and put-backs. You will have responsibility for the warehouse operations and all transportation and logistics functions. You will be responsible for staffing, training and scheduling of the team to ensure maximum productivity. This role is also responsible for assuring all customer satisfaction and insurance scores are kept at the highest levels.

The Opportunity

This position will allow you to grow professionally as you help manage a multi-million dollar business unit. As part of the management team, your skills will directly impact the growth of your branch as well as the continued expansion of our company. This is a high profile position with expected growth into greater leadership positions as you continue to build on success.

The Rewards

As an Operations Manager, you will receive a base salary along with an unlimited opportunity for bonuses based solely on the profitability of your branch. Your compensation will vary by experience level. This can be discussed during the first interview. We offer medical, dental and vision insurance, 401 (k) plan, generous paid time off, and more. You will have a car allowance, fuel card, company provided lap-top and smart phone.

What You Must Have

To succeed in this role, you must have experience (3-5 years in the restoration industry) leading a diverse team of employees within the mitigation, restoration and/or construction market segments. You will need to show the ability to learn quickly and the drive to expand your career competencies. We look for people with high energy, the ability to energize others and the ability to execute multiple plans simultaneously. A high level of organizational skills and the ability to hold others accountable for performance is a key to success.

BMS CAT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.