Operations Manager

Reimagined Parking; Kawaihae (HI); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

8 paid holidays

Health plans (Medical, Dental, Vision)

Life Insurance

Short-Term Disability

401(k) with employer match

Employee Assistance Program

Parental and caregiver leave

Job summary

Reimagined Parking, based at Hapuna State Park, seeks an Operations Manager to lead parking operations, ensure exceptional customer service, and drive profitability across locations. The role emphasizes team leadership, revenue strategies, and client satisfaction in outdoor, park settings.

The ideal candidate brings 5+ years in parking management with a strong focus on customer experience and business development, plus a Bachelor's in a related field.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 5 years in parking management leadership.
• Strong focus on customer service and client satisfaction.
• Proficient in location profit and loss analysis.
• Experience in revenue generation and direct marketing.

Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker.
• Personnel Management: Recruit, train, and develop a high-performing team with clear goals.
• Location Profit and Loss: Analyze financial data and implement cost-control measures to maximize profitability.
• Revenue Generation: Identify opportunities to increase revenue and implement pricing strategies.
• Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones.
• Event Management: Coordinate parking logistics for special events and high-traffic periods.
• Client Management: Maintain relationships with clients and address inquiries and concerns.
• Business Development: Identify new opportunities and partnerships to drive growth.
• Team Development: Foster professionalism, accountability, and teamwork.

Skills

Customer service

P&L analysis

Revenue generation

Direct marketing

Event management

Client management

Business development

Leadership

Education

Bachelor's degree in Business Administration or related field

Job description

• This position is outdoors, so you must be comfortable working outdoors.

Position: Operations Manager

Salary: $65,000-$70,000 DOE

Location: Hapuna State Park - Recreational Area

We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Key Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker
• Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
• Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
• Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.
• Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility
• Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
• Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
• Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.
• Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Management, or a related field
• Proven experience in the parking management industry with a minimum of 5 years in a leadership role.
• Strong focus on customer service and client satisfaction.
• Proficient in location profit and loss analysis.
• Demonstrated experience in revenue generation and direct marketing.
• Event management experience is a plus.
• Client relationship management skills.
• Business development and strategic thinking abilities.
• Leadership and team-building skills.

Join our team and enjoy an outstanding benefits package, including:

• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones