Operations Manager

Reimagined Parking Inc.

Waimea/Kamuela (HI)

Hybrid

USD 65,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off (20 days + 8 holidays)

Health Plans (Medical, Dental, Vision)

Life & Disability Insurance

401(k) with Employer Match

Employee Assistance Program

Parental & Caregiver Leave

Job summary

Reimagined Parking Inc. is seeking an Operations Manager to lead outdoor parking operations at Hapuna State Park and surrounding locations.

The role emphasizes delivering exceptional customer service, managing staff, analyzing location profitability, and driving revenue growth across campaigns and events. The position requires a bachelor’s degree in business/management and at least 5 years in parking-management leadership.

Qualifications

Bachelor's degree in Business Administration, Management, or a related field
Minimum of 5 years in a leadership role in parking management
Strong focus on customer service and client satisfaction
Proficient in location profit and loss analysis
Experience in revenue generation and direct marketing
Event management experience is a plus
Client relationship management skills
Business development and strategic thinking abilities
Leadership and team-building skills

Responsibilities

Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker
Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations
Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability
Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations
Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility
Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods
Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded
Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams
Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service

Skills

Bachelor's degree in Parking/Business

Parking management leadership

Customer service focus

P&L analysis

Revenue generation

Direct marketing

Event management

Client relationship management

Business development

Leadership and team development

Education

Bachelor's degree in Business Administration, Management, or related field

Job description

Operations Manager

Application Deadline: 30 September 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: R80-64_0 OLD PUAKO RD

Reporting To: Vice President

Compensation: $65,000 - $70,000 / year

Description

Position: Operations Manager

Salary: $65,000-$70,000 DOE

Location: Hapuna State Park - Recreational Area

**This position is outdoors, so you must be comfortable working outdoors.

We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development.

Key Responsibilities

Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker

Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.

Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.

Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.

Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility

Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.

Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.

Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.

Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.

Skills, Knowledge and Expertise

Bachelor's degree in Business Administration, Management, or a related field

Proven experience in the parking management industry with a minimum of 5 years in a leadership role.

Strong focus on customer service and client satisfaction.

Proficient in location profit and loss analysis.

Demonstrated experience in revenue generation and direct marketing.

Event management experience is a plus.

Client relationship management skills.

Business development and strategic thinking abilities.

Leadership and team-building skills.

Benefits

Join our team and enjoy an outstanding benefits package, including:

Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.