Operations Manager

Reimagined Parking; Hawaii; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Generous PTO

Health plans

Life and Disability Insurance

401(k) Plan with immediate vesting

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined Parking is seeking an experienced Operations Manager to lead our parking operations at Hapuna State Park and other sites. The role emphasizes customer service, personnel management, and P&L analysis to maximize profitability and service quality.

You will recruit and develop a high-performing team, drive revenue through pricing, marketing, and partnerships, and coordinate events. Outdoors work experience is a plus; this is a full-time position based in Hawaii with a competitive salary.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• 5+ years in a leadership role in parking management.
• Strong focus on customer service and client satisfaction.
• Proficient in location profit and loss analysis.
• Experience in revenue generation and direct marketing.
• Event management experience is a plus.
• Client relationship management skills.
• Business development and strategic thinking abilities.
• Leadership and team-building skills.

Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker.
• Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff.
• Location Profit and Loss: Analyze financial data for assigned parking locations to maximize profitability.
• Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve goals.
• Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones.
• Event Management: Coordinate parking logistics for special events and venues.
• Client Management: Maintain excellent relationships with clients and address inquiries.
• Business Development: Identify new opportunities and partnerships for growth.
• Team Development: Foster professionalism, accountability, and teamwork.

Skills

Leadership

Customer service

P&L analysis

Revenue generation

Direct marketing

Event management

Client relationship management

Business development

Team development

Education

Bachelor's degree in Business Administration/Management

Job description

Department: Operations - Management(OPS002)

Location: R80-64_0 OLD PUAKO RD

Compensation: $65,000 - $70,000 / year

Application Deadline: 30 September 2026

Description

Position: Operations Manager

Salary: $65,000-$70,000 DOE

Location: Hapuna State Park - Recreational Area

This position is outdoors, so you must be comfortable working outdoors.

We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development.

Key Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker
• Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
• Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
• Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.
• Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility
• Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
• Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
• Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.
• Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Management, or a related field
• Proven experience in the parking management industry with a minimum of 5 years in a leadership role.
• Strong focus on customer service and client satisfaction.
• Proficient in location profit and loss analysis.
• Demonstrated experience in revenue generation and direct marketing.
• Event management experience is a plus.
• Client relationship management skills.
• Business development and strategic thinking abilities.
• Leadership and team-building skills.

Benefits

• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.