Operations Manager

Goodwill Industries of North Florida; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

TCI Group in Jacksonville is seeking an Operations Manager to provide coordination and administrative guidance across departmental functions. You will participate in the design, development and implementation of programs, policies and practices to enhance operations and customer responsiveness.

Essential duties include policy development, program management, staff supervision, and improving process flows. Strong communication and leadership are essential for this exempt, full-time role.

Qualifications

• Bachelor’s degree preferred in Mechanical Engineering or related field.
• Two years of supervisory experience required.

Responsibilities

• Review and guide department in process, operations and system flow.
• Develop and implement departmental policies and procedures.
• Lead and support development of departmental programs and projects.
• Represent the department at meetings.
• Meet with employees on departmental issues and initiatives.
• Respond to departmental questions and problems.
• Assist with employee training and development needs.
• Supervise assigned staff.
• Operate and troubleshoot machines and office equipment as needed.
• Compare and assess documentation and equipment against standards.
• Other duties as assigned.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Reading schematics

Low-voltage systems

Customer service

Team leadership

Independent work

Computer literacy

Documentation skills

Time management

Education

Bachelor’s Degree in Mechanical Engineering preferred

Tools

ERP software

Automation systems

Job description

TCI Group

Operations Manager

Department: TCI

Reporting to: VP of IT

Date: September 2025

Position Status: New

FLSA Status: Exempt

Job Summary: The Operations Manager provides coordination and administrative guidance in the administration of departmental functions and programs as required. Employees in this position participate in the design, development and implementation of programs, policies and practices that enhance the departmental operations and customer responsiveness of the department that should increase overall service.

Minimum Qualifications

• Education: Bachelor’s Degree in Mechanical Engineering preferred
• Experience: Related experience to include two (2) years of supervisory experience.

Job Duties

Essential Duties:

• Performs as a generalist using broad knowledge and experience to review and provide guidance to the department in the areas of process, operations and system flow.
• Participates in the development of policies and procedures.
• Leads and supports the development and implementation of various departmental programs and projects.
• Represents the department regularly at meetings.
• Meets with employees regarding departmental issues and initiatives.
• Responds to a variety of questions and or problems concerning departmental issues and initiatives.
• Assists with employee training and development needs.
• Supervises assigned staff.
• Must be physically able to operate a variety of machines and equipment including computer, office equipment, telephone, etc. Physical demands are essentially those of sedentary work. Tasks may require extended periods of time at a keyboard or workstation.
• Requires the ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of documentation, files, accounts, and equipment.

Other Duties: 10% of time allocated to additional duties as assigned.

Physical Requirements

Required:

• Standing
• Walking
• Lifting/Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Climbing ladders
• Turning
• Repetitive Motions
• More than 2/3 of the day may require standing, using fingers, hands or feet.

Preferred Hazards:

• Proximity to moving mechanical parts
• Electrical hazards
• Environmental hazards from fieldwork (dust, debris, cleaning agents, and confined spaces)

Skill Requirements

Required:

• Basic mechanical and electrical troubleshooting skills
• Ability to read technical drawings and schematics
• Installation and maintenance of low-voltage systems
• Customer service skills
• Team‑oriented with ability to work independently
• Computer proficiency (internet, mobile devices, email software)
• Accurate documentation and recordkeeping
• Organizational and time management skills

Preferred:

• Experience with automation systems and ERP software
• Programming and commissioning skills
• Public speaking/group presentations