Operations Manager

Pratt Industries, Inc.; Cedar Hill (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Gainsharing bonus after 1 month of all

Insurance benefits within 1 month

401(k) with partial match

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Pratt Industries, Inc. is seeking an Operations Manager to oversee Customer Service, Scheduling, and Shipping. The role ensures orders are processed accurately, deliveries are on time, and customer inquiries are addressed promptly.

The position requires leadership across departments, adherence to quality standards, and collaboration with Sales to optimize pricing and workflows. Strong problem-solving and organizational skills are essential.

Qualifications

• Excellent communication and leadership abilities essential for supervising multiple departments.
• Proven ability to manage customer service, scheduling, and shipping workflows.
• Strong understanding of ISO/QS quality standards and regulatory compliance.

Responsibilities

• Supervise Customer Service, Scheduling and Shipping Departments.
• Monitor orders, inventory, and expediting schedules.
• Take and process orders; address customer inquiries and complaints.

Skills

Communication skills

Leadership

Supervisory experience

Team coordination

Tools

MS Excel

MS Word

MS Teams

MS Outlook

AMTECH

Job description

Perks of Pratt?

• Eligible for insurance benefits within ONE Month of hire.
• 1 Month: Eligible for Gainsharing bonus after one full month of employment
• 3 Months: 401k with partial match

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

SUMMARY:

POSITION TITLE: OPERATIONS MANAGER

REPORTS TO: GENERAL MANAGER

Overall responsibility of the Customer Service, Scheduling, and Shipping department. Monitoring and supporting respective departments with orders, inventory management (if required) and expediting schedules and shipments

Take and process orders and address all customer inquiries and complaints.

DUTIES AND RESPONSIBILITIES:

Supervise Customer Service, Scheduling and Shipping Departments. Reporting, training, and managing the departments workforce to ensure customer requirements are met, including making changes and/or adjustments to the teams if/when the need arises.

Attending Production/Scheduling meetings to ensure problem orders and deliveries are being met and departments are supported to meet customer requirements.

Review and ensure all department goals/requirements are met such as: board grades/combinations, board adders, board weights, On Time Delivery (OTD), Order entry accuracy/verification, New Item Checklist meetings, and other product quality and performance issues are being met.

If requested, review and quote items set up by CS group. Work with sales on price guidance and opportunities.

Monitor aged inventory. Work with the CS and Shipping teams to ensure correct re-order quantities and items are being put into inventory and FIFO is used. Provide input to management as to availability of stock and slow-moving items.

Support Customer Service, Scheduling, and Shipping on any issues/concerns with handling and manage slow-moving inventory.

Keep Sales Manager informed of problems and situations that may affect the performance of Customer Service.

Taking and placing orders on timely basis for customer needs and plants production schedule

Process purchase orders, when requested.

Forward confirmations – Order Acknowledgements, ASN, and COA’s to customer as requested from Sales Manager

Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required.

Make sure customer files are updated and maintained.

Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced

Submit paperwork for tooling (cutting die/print plates) to be ordered by Tooling Coordinator

Record and distribute customer order changes.

Coordinate accounting credit forms for approval.

Assist sales personnel as needed on customer accounts.

Run all appropriate reports for the shift & day and review for correctness.

Work with General Manager and HR department on any personnel issues that affect the operation of your departments

Develop working relationship with all other plant department managers.

Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.

Additional duties may be assigned by management.

OVERALL RESPONSIBILITIES

Directly supervises all employees in the respective department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conflict resolution; team building; coaching and leading employees to improve; addressing complaints and resolving problems; documentation; and setting an example of superior behavior, attitude and performance.

LANGUAGE SKILLS

Excellent communication skills. Able to read and interpret documents such as sales reports, safety rules, operating and maintenance instructions, training and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to solve a variety of problems and deal with situations where limited information or standardization exists.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

TECHNICAL SKILLS

The individual must have a working knowledge of the following:

• Application knowledge and skill for computer data entry
• Quality standards – both ISO and QS
• Equipment used in an office operation and it’s capabilities that can be translated into efficient operation. This also supports the Service Manager role of teacher and trainer for his/her personnel.

Regulatory requirements including but not limited to wage and hour requirements, environmental and waste minimization, company policies, and personnel requirements including OSHA, DEQ and EEO.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is sometimes required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

While performing the duties of this job, the employee is regularly exposed to moving equipment in the work area. The employee is sometimes exposed to wet and/or humid conditions, along with hot and cold temperatures depending upon the season. The noise level in the work environment is usually loud.

LEADERSHIP ATTRIBUTES

The individual must possess the following:

• Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.
• Teaching skills in order to function effectively as a teacher for his personnel both in the technical and administrative parts of the position.
• Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
• Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understands and demonstrates positive motivational skills including coaching and delegation techniques.
• Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness.
• Professional appearance to support his/her role as a managerial representative of the company.

PERFORMANCE MEASUREMENTS

The performance of the Operations Manager will be measured as follows:

• Operating standards - the supervisor will need to meet or exceed the Operating Standards in the areas of sales, customer service, scheduling, quality, cost, safety, customer satisfaction, shipping, and productivity. Such standards will be set annually and communicated to the General Manager.
• Personal growth - while the company will provide the tools to assist the Operations Manager to grow professionally the responsibility for moving forward lies with the individual. Each year there will be goals developed and agreed to by the General Manager and his/her superior.
• Employee relations - through observations the Operations Manager will be evaluated regarding his/her skills and advancements in the areas of motivational techniques and results, positive and corrective/constructive feedback, subordinate development and creating a positive work environment.
• Creativity - this will be evaluated by how active the Operations Manager is in participating in advancing the business through new and innovative ideas.

EDUCATION and/or EXPERIENCE

Ten years’ experience in a manufacturing environment, preferably in the corrugated container industry

• Computer literate in MS Excel and MS Word, MS Teams, MS Outlook
• Multi-year experience using AMTECH Software, fully proficient
• Familiar with WebCenter, Mill Wide and CTI Software