Operations Manager

eZone Staffing, LLC; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

eZone Staffing, LLC is seeking an Operations Manager to serve as a strategic partner to the COO, driving operational excellence across the distribution center. You will lead and mentor teams, implement advanced processes, and ensure safety, compliance, and profitability while maintaining strong client relations established by the Sales team.

The role requires mastery of installation coordination, supply chain oversight, and performance management, with travel to job sites as needed.

Qualifications

• 5+ years of experience in Operations Leadership, building materials or construction.
• Strong analytical, interpersonal, and communications skills.
• Proficient with MS Office (Outlook, Teams, Excel) and CRM.
• Experience in supply chain, fulfillment, and commercial project coordination.
• Excellent time management and organization to juggle priorities.
• Willing to travel up to 10%.
• Must commute daily with average 45-minute max commute.

Responsibilities

• Lead and inspire a cohesive team culture, infusing collaboration and unity throughout the organization.
• Learn the current customer service, warehouse, and installation processes to identify challenges and assist the teams with improved strategies.
• Attain mastery in TSDC product specifications and applications.
• Manage installation teams and integrate continuous process enhancements and on-field outcomes.
• Provide technical leadership to field personnel and Customer Service regarding installation challenges, shop drawings, and site readiness.
• Drive the Root Cause of Service Calls initiative for first-appointment installations.
• Conduct and facilitate team meetings, aligning field personnel and stakeholders for consistent alignment.
• Manage commercial projects to timely execution, ensuring scheduling and installation processes are followed.
• Conduct timely performance evaluations and manage attendance.
• Travel to job sites, hubs, and TSDC locations to provide hands-on guidance when necessary.
• Uphold and reinforce company mission, strategic goals, SOPs and protocols.

Skills

Operations leadership

Analytical skills

Interpersonal communication

CRM experience

Time management

Travel readiness

Tools

MS Excel

CRM software

MS Office

Job description

The Operations Manager plays a pivotal role as a key strategic partner to the company's COO, providing visionary leadership and guidance to the internal teams. Your mission is to drive operational excellence by implementing advanced processes and innovative practices across the Operations department. With a focus on enhancing client relationships established by the Sales team, your responsibilities encompass effective communication, meticulous material procurement, and regulatory compliance. Your leadership will foster a culture of mentorship and continuous improvement, elevating customer service quality and best practices throughout the distribution center. Your ultimate responsibility is to ensure safety, expertise, adherence to regulations, efficiency, and profitability in all business undertakings.

Main Job Tasks and Responsibilities:

• Lead and inspire a cohesive team culture, infusing collaboration, and unity throughout the
• organization.
• Learn the current customer service, warehouse, and installation processes, to identify challenges, and assist the teams in tackling obstacles by applying improved strategies.
• Attain mastery in TSDC product specifications and applications.
• Manage installation teams, elevating their expertise. Integrate continuous process enhancements and on-field outcomes.
• Provide technical leadership to field personnel and Customer Service regarding installation
• challenges, shop drawing interpretations, and site readiness.
• Drive the Root Cause of Service Calls initiative, aiming for first-appointment installations.
• Conduct and facilitate team meetings, aligning field personnel and stakeholders to ensure consistent alignment.
• Managing commercial projects to timely execution, ensuring scheduling and installation processes are being followed.
• Conduct timely performance evaluations and manage attendance.
• Travel to job sites, hubs, and TSDC locations to provide hands-on guidance when necessary.
• Uphold and reinforce company mission, strategic goals, SOP’s and protocols.

Qualifications:

• 5+ years of experience in Operations Leadership, ideally within the building materials or construction industry.
• Strong analytical, interpersonal, and communications skills.
• Strong computer literacy skills in MS Applications (Outlook, Teams, Excel, etc.) and CRM.
• Experienced in supply chain, fulfillment, and commercial project coordination.
• Proficient time management and organizational capabilities to juggle multiple priorities effectively.
• Willingness to travel up to 10% of the time.
• Please make sure that all candidates must commute daily to work and their commute time should be less than 45 minutes