Operations Manager

WM (Waste Management); Indian Trail (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Job summary

WM (Waste Management) in North Carolina seeks an Operations Manager Trainee responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. The role spends most days in the field with frontline teams and starts between 2am and 5am.

You will lead a team of 15–20 drivers, ensure safety, document DOT compliance, and partner with front-line staff to drive continuous improvement.

Qualifications

• Associate's Degree (accredited) or high school diploma with 2 years of relevant work experience.
• Must be at least 18 years old and legally eligible to work in the country where the position is located.
• Driver's License required upon hire.

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of drivers and helpers.
• Spend the majority of time in the field with frontline employees.
• Lead a team of 15-20 drivers and 80% field time.
• Ensure safety practices and conduct investigations as needed.
• Maintain regulatory records (e.g., DOT) and visit customer sites to resolve safety issues.

Skills

Leadership

Coaching & mentoring

Safety focus

Communication

Education

Associate's degree

High School Diploma with 2 years experience

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

This role supports frontline drivers as the first level of management. The Operations Manager oversees a team of 15-20 drivers and spends 80% of their time in the field with their team. This role begins between 2-5am.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.

Please note that benefits may vary by site.