Operations Manager

Association Services Inc.; Houston (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading community management company is seeking an Operations Manager in Houston, TX. This role involves overseeing administrative staff, supporting various departments, and facilitating communication between residents and the Board. Candidates should have extensive experience in community associations and possess exceptional management skills.

Qualifications

• 3 – 5 years of directly related or closely related experience.
• Self-motivated, proactive, detail oriented, and a team player.
• Knowledge of the Association Board of Directors and the General Manager.

Responsibilities

• Supervise all administration staff at the community.
• Assist with employee hiring, training, supervising, and performance management.
• Act as a liaison between the Board of Directors and residents.

Skills

Microsoft Office

Professional communication

Conflict resolution

Time management

Detail orientation

Education

3 – 5 years of related experience

3 – 5 years of Community Association experience

Job description

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With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Location: Spring, TX

Job Summary

The Assistant General Manager (typically on-site) is responsible for supervising the administrative support staff of the Community Association assigned. This person will also assist the General Manager with oversight and support of the various departments within the Community Association including Food & Beverage, Facilities Maintenance, Custodial, Landscaping, Lifestyle, etc. This person is the liaison to the lead General Manager and residents primarily, but will also occasionally interact with vendors, board members and committee members, as well as Associa staff.

Duties include but are not limited to:

• Supervise all administration staff at the community.
• Assist with employee hiring, training, supervising, and performance management.
• Assist with preparing schedules and establishes priorities for routine and special work projects.
• Assist with annual budget.
• Assist with the administration of the various functions of the community within the projected and approved operating budget.
• Act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• Work as a liaison between the Board and legal counsel, as well as the Board and the Board Advisory Committees.
• Other duties as assigned.
  
  

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of company policies, procedures and forms.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
  
  

Education And Experience

• 3 – 5 years of directly related or closely related experience
• 3 – 5 years of Community Association experience
• 0 – 3 years of Management and/or Supervisory experience
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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