General Manager

Waterford Group Llc; Town of Ithaca (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

401k plan

Hotel discounts

Shoes for Crews

On Demand Pay

Job summary

Waterford Hotel Group seeks a General Manager to maximize revenue, minimize expenses, and motivate the team while maintaining asset performance. You will lead market strategies, guest satisfaction, and associate engagement, delivering ROI and guiding property-wide initiatives.

The role requires ensuring service programs, HR transactions, and leadership development, with responsibilities across F&B, housekeeping, front desk, engineering, and finance to meet or exceed guest expectations.

Qualifications

• 4 years experience (2 years with a Bachelor’s degree) in the guest services, front desk, housekeeping, management operations, or related professional area.
• Experience in implementing payroll and inventory cost controls.
• Previous Hotel General Manager experience is required; F&B experience required.

Responsibilities

• Ensuring service programs are in place and executed.
• Providing timely real-time feedback to management and hourly associates on service and standards.
• Creating and supporting clear lines of responsibility for the management team.
• Measuring, analyzing, and communicating property performance using financial and non-financial data.
• Overseeing HR activities to support the property, including recruitment and performance management.
• Developing managers through coaching and stretch assignments.
• Active recruiting and hiring qualified associates.
• Keeping owners and stakeholders updated on performance.

Skills

Guest services management

Payroll controls

F&B experience

Leadership

GM experience

Education

Associate’s degree (Business Administration, Hotel & Restaurant Management)

Bachelor’s degree

Job description

Why you will enjoy this job

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Job Description

We are seeking a General Manager that is capable of maximizing revenue, minimizing expenses, motivating the team and maintaining the asset. They are ultimately responsible for leading their market and exceeding guest and associate expectations. We are looking for a charismatic leader that are confident in their ability to excel.

As a Hotel General Manager, you will function as the primary strategic business leader and will oversee all aspects of the operation, including management of: general property performance, as well as sales and marketing strategy, profitability, and revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations, and delivering a return on investment.
Your specific duties in this role will include

• Ensuring that service programs are in place and executed
• Providing timely real-time feedback to management, and hourly associates on service and operational standards
• Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day
• Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)
• Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
• Actively recruiting and hiring qualified associates
• Keeping the leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement

The ideal candidate for this position

The ideal candidate will possess exceptional skills for the following responsibilities:

• Ensuring Guest Satisfaction
• Associate Team building and Development
• Communications and Business Plan Follow-thru
• Financial and Budgetary Goal Attainment
• Hands-on Sales & Marketing Goal Attainment
• Facility Engineering Plan Development and Follow-thru
• Overseeing all hotel departments including F & B, Housekeeping, Front Desk, Engineering and Finance

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.
Specific qualifications for the role include

• Associate’s degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor’s degree, a plus
• 4 years experience (2 years with a Bachelor’s degree) in the guest services, front desk, housekeeping, management operations, or related professional area
• Experience in implementing payroll and inventory cost controls
• Previous Hotel General Manager experience is required
• Previous F&B experience required

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay -Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance -We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan -Nobody wants to work forever, start planning for your future now.

Hotel Discounts -It’s one of the biggest industry perks.

Shoes for Crews -All associates are eligible for a shoe subsidy through Shoes for Crews.

EOE/M/F/D/V

Source: Waterford Hotel Group