Operations Manager

Hyatt; Waltham (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Plan

Hotel Discounts

On Demand Pay

Pet Insurance

Job summary

A leading hospitality company is seeking an Operations Manager for its hotel in Waltham, Massachusetts. This role involves overseeing all hotel operations, focusing on guest and staff satisfaction, and managing financial performance. Ideal candidates will have at least 4 years of experience in hotel operations, strong customer service skills, and the ability to manage P&L effectively. Benefits include health insurance, paid time off, and 401k plans.

Qualifications

• 4 years experience in guest services, front desk, or related area.
• Experience in implementing payroll and inventory cost controls.
• Staff management experience preferred.

Responsibilities

• Oversee hotel operations, focusing on guest satisfaction and staff management.
• Review financial statements and performance data to assess productivity.
• Develop game plans to address satisfaction results.

Skills

Customer-service skills

Financial management

Interpersonal skills

Marketing abilities

Problem-solving

Education

Associate’s degree in Hotel and Restaurant Management

High school diploma or GED

Job description

Ideal Candidate

As a hotel Operations Manager, you will be responsible for providing oversight and staff management for all functions within the hotel operations departments, with a direct focus on Front Office and Food & Beverage. You will strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department, while ensuring that standards and procedures are consistently being followed.

Schedule

2pm - 11pm; Tuesday - Saturday

Responsibilities

• Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
• Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength
• Publishing all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters
• Providing excellent customer service by being readily available to and approachable for all guests
• Addressing guest concerns in a proactive manner
• Ensuring that all team members meet or exceed all hospitality requirements
• Assisting in performing required annual Quality audit with GM
• Ensuring that a viable key control program is in place
• Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
• Interviewing candidates and assisting in making hiring decisions
• Ensuring that orientations for new team members are thorough and completed in a timely fashion

Job Requirements

We are looking for a hotel Operations Manager who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Qualifications

• High school diploma or GED; Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
• 4 years experience (2 years with an Associate’s degree) in the guest services, front desk, F&B, or related professional area
• Experience in implementing payroll and inventory cost controls
• Staff management experience, a plus
• You must be able to pass a thorough background check

Benefits

Health and Wellness

Health Insurance is available on the first of the month after hire! We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

Paid Time Off

We know that life gets in the way, and YOU deserve to recharge. Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

Extras

• On Demand Pay – get your pay when you need it 24/7.
• Pet Insurance – we cover the whole family, and all associates are eligible for discounted pet insurance.
• 401k Plan – Nobody wants to work forever, start planning for your future now.
• Hotel Discounts – It’s one of the biggest industry perks.
• Shoes for Crews – All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.