General Manager

SPRINGHILL SUITES - CHATTANOOGA/CAMERON; Chattanooga (TN); On-site; USD 95,000 - 140,000; Full time

Job summary

LBA Hospitality is seeking a General Manager in Chattanooga to lead all hotel operations, including Front Office, Housekeeping, Maintenance, and Food & Beverage. The role emphasizes guest satisfaction, staff development, and achieving financial goals while upholding brand standards.

The GM will recruit and develop the team, manage budgets, monitor performance, and ensure compliance with safety and company policies. The position requires on-site work with occasional overnight travel.

Qualifications

• 3+ years of hotel management experience with budget responsibility.
• 5+ years of experience supervising 15+ associates.

Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain staffing levels and promote a positive workplace culture.
• Develop and execute financial objectives while managing budgets and expenses.
• Monitor hotel performance and identify revenue and profitability opportunities.
• Ensure compliance with policies, brand standards, regulations, and safety requirements.
• Inspect guest rooms and public areas for cleanliness and safety.
• Oversee scheduling, payroll, inventory, and purchasing.
• Resolve escalated guest concerns professionally.

Skills

Leadership

Communication

Financial analysis

Organizational skills

Staff development

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Description

LBA Hospitality is hiring! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (POT and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

The General Manager provides overall leadership for hotel operations, including Front Office, Housekeeping, Maintenance, and Food & Beverage. This position is responsible for delivering exceptional guest experiences, developing associates, achieving financial goals, and maintaining company and brand standards.

Key Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain appropriate staffing levels and promote a positive, accountable workplace culture.
• Develop and execute financial objectives while managing budgets, expenses, payroll, and operational controls.
• Monitor hotel performance and identify opportunities to improve revenue and profitability.
• Ensure compliance with company policies, brand standards, government regulations, and safety requirements.
• Inspect guest rooms, public areas, and hotel grounds for cleanliness, safety, and appearance.
• Ensure equipment and property maintenance issues are addressed promptly.
• Oversee scheduling, payroll, inventory, purchasing, and other administrative functions.
• Resolve escalated guest concerns professionally.
• Maintain positive community and business relationships.
• Perform other duties as assigned.

Requirements

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• 3+ years of hotel management experience, including budget responsibility.
• 5+ years of experience supervising 15 or more associates.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, financial analysis, and organizational skills.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Must meet company security clearance requirements.

Requirements

• On-site position with flexible availability, including weekends.
• Periodic overnight travel may be required.
• Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.