Operations Manager

Mesa Moving and Storage; Grand Junction (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Mesa Moving and Storage is seeking an Operations Manager to oversee daily operations across residential, commercial, and logistics services. You will drive operational excellence, staff productivity, and customer satisfaction while aligning with company growth objectives.

Responsibilities include leading moves, coordinating dispatch and warehouse activities, and partnering with HR on hiring and onboarding. This full-time role requires strong leadership and a focus on safety and efficiency.

Qualifications

• 5+ years of operations management experience in moving, logistics, or related fields.
• Proven leadership and team management能力.
• Knowledge of residential and commercial moving operations.

Responsibilities

• Oversee day-to-day operations for moving, logistics, and storage services.
• Ensure staffing, scheduling, and execution of all jobs.
• Monitor dispatch, routing, and crew assignments to optimize productivity.
• Oversee warehouse operations including inventory control.
• Lead, coach, and develop operations staff and HR partnering for hiring & onboarding.
• Drive safety, compliance, and quality service with cross-functional teams.
• Manage costs and KPIs to meet budgets and drive profitability.
• Collaborate with Sales, Customer Experience, and HR for growth initiatives.

Skills

Leadership

Team management

Scheduling/Dispatch

DOT compliance

Problem solving

Communication

Education

Bachelor’s degree in Business

Tools

HubSpot

Movers Suite

Dispatch systems

Job description

Position Summary

The Operations Manager is responsible for overseeing daily operations across residential, commercial, and logistics services to ensure efficient, safe, and high-quality service delivery. This role drives operational excellence, workforce performance, customer satisfaction, and profitability while aligning with company values and growth objectives.

Key Responsibilities

Operations Oversight

• Manage day-to-day operations for:
  • Residential moves (local & long-distance)
  • Commercial/office relocations
  • Logistics, storage, and distribution services
• Ensure all jobs are staffed, scheduled, and executed efficiently
• Monitor dispatch, routing, and crew assignments to optimize productivity
• Oversee warehouse and storage operations, including inventory control

Team Leadership & Development

• Lead, coach, and develop operations staff including supervisors, drivers, movers, and warehouse personnel
• Conduct performance management, training, and disciplinary actions as needed
• Partner with HR on hiring, onboarding, and retention strategies
• Foster a culture of safety, accountability, and customer service excellence

Customer Experience

• Ensure high-quality service delivery and positive customer interactions
• Resolve escalated customer concerns and service issues
• Partner with sales and customer service teams to ensure seamless execution from booking to completion

Financial & Operational Performance

• Manage labor, equipment, and operational costs to meet budget targets
• Monitor key metrics (KPIs):
  • On-time performance
  • Claims/damage ratios
  • Labor efficiency
  • Revenue per move/job
• Identify and implement process improvements to increase efficiency and profitability

Safety & Compliance

• Ensure compliance with DOT, OSHA, and all local/state/federal regulations
• Maintain safety programs, training, and incident reporting
• Oversee vehicle safety, maintenance coordination, and driver compliance

Logistics & Equipment Management

• Manage fleet utilization and maintenance coordination
• Ensure proper use and availability of moving equipment, materials, and supplies
• Oversee warehouse operations including receiving, storage, and shipment tracking

Cross-Functional Collaboration

• Partner with Sales, Customer Experience, Payroll, and HR teams to ensure alignment
• Support business growth initiatives, new service offerings, and operational scaling
• Participate in leadership meetings and strategic planning

Qualifications

Required

• 5+ years of operations management experience (moving, logistics, transportation, or related industry preferred)
• Strong leadership and team management experience
• Knowledge of residential and commercial moving operations
• Experience managing scheduling, dispatch, and workforce logistics
• Understanding of DOT and safety compliance requirements
• Strong problem-solving and decision-making skills

Preferred

• Experience in multi-site or multi-state operations
• Background in warehouse/logistics/distribution management
• Familiarity with CRM/dispatch systems (e.g., HubSpot, Movers Suite, or similar)
• Bachelor’s degree in Business, Logistics, or related field (or equivalent experience)

Key Competencies

• Leadership & accountability
• Operational efficiency & execution
• Customer focus
• Strategic thinking
• Communication & collaboration
• Adaptability in fast-paced environments

Working Conditions

• Combination of office, warehouse, and field environments
• May require early mornings, evenings, weekends, and on-call support
• Occasional travel between locations