Operations Manager

ComForCare; Glen Burnie (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Ongoing training and development opportunities

Flexible scheduling

Job summary

A leading home care agency in Glen Burnie, MD is seeking an Operations Manager to oversee staffing schedules, supervise teams, and implement workflow systems. Ideal candidates will have a high school diploma and at least one year of experience in staffing and operations. This role is essential for ensuring client service requests are met with quality care. Join us to make a meaningful difference in clients' lives with flexible scheduling and ongoing training opportunities.

Qualifications

• Minimum of one year experience in staffing and operations or related field.
• Proven skills in organization, problem-solving, communication, decision-making, and conflict resolution.

Responsibilities

• Ensure client service requests are fulfilled according to the Plan of Care/Aide Care Plan.
• Provide direction and supervision to a team including schedulers, recruiters, and billing/payroll specialists.
• Implement and monitor workflow systems and control mechanisms.
• Ensure job performance complies with agency policies and regulatory standards.
• Participate in agency quality improvement activities.

Skills

Organization

Problem-solving

Communication

Decision-making

Conflict resolution

Education

High school diploma or G.E.D. certificate

Job description

Benefits:

• 401(k)
• Health insurance

Job Description:

ComForCare Home Care is a franchise of premier in-home care providers. We take time to understand the needs of our clients and work diligently to keep them safe at home. With ComForCare, clients can live independently and continue to do the things they love. As an Operations Manager at ComForCare, you will coordinate staffing schedules, supervise operational teams, implement workflow systems, ensure compliance with regulations, and maintain confidentiality within a home care agency environment.

Learn more about how we show we value our team and why they love working at ComForCare.

Why Join ComForCare:

• Treated with respect and dignity
• Ongoing training and development opportunities
• Flexible scheduling

After 20 years in business, we know the industry better than anyone. Make a meaningful difference by ensuring clients receive timely and appropriate care through effective staffing coordination and operational management, and support team members by providing leadership, training, and a structured work environment, fostering professional growth and enhancing the quality of care delivered.

What we are looking for:

• High school diploma or G.E.D. certificate
• Minimum of one (1) years experience in staffing and operations or related field
  • With proven skills in organization, problem-solving, communication, decision-making, and conflict resolution
• Add any additional state-regulated minimum requirements.

What you will be doing:

• Ensuring client service requests are fulfilled according to the Plan of Care/Aide Care Plan and client preferences
• Providing direction and supervision to a team including schedulers, recruiters, and billing/payroll specialists
• Implementing and monitoring workflow systems and control mechanisms
• Ensuring job performance complies with agency policies, procedures, and regulatory standards
• Participating in agency quality improvement activities and attending required meetings and educational programs