Operations Manager

Maersk; Fontana (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk Ground Freight is seeking an Operations Manager to oversee all operations, including processing shipments, preparing paperwork, communicating freight status, and dispatching drivers. The role serves as the primary interface between Maersk Ground Freight, customers, sales, system operations and vendors, ensuring quality customer service while enforcing company policies.

Shift: Tue-Sat 5pm to 3am. You will train staff, conduct performance reviews, and implement improvements.

Qualifications

• Experience in operations management for logistics/shipping environments.
• Strong customer service and communication skills.
• Knowledge of safety regulations (OSHA) and compliance.

Responsibilities

• Monitor and process shipments and paperwork.
• Dispatch drivers and communicate freight status to customers.
• Coordinate with sales, operations and vendors to ensure service levels.
• Train, mentor and evaluate direct reports; conduct performance reviews.
• Analyze KPIs and drive continuous improvement in operations.

Skills

Customer service

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

JOB SUMMARY:

The Operations Manager monitors all operations including but not limited to; Process shipments, prepare paperwork, communicate freight status and dispatch drivers for pick up.

The manager will be the primary interface between Maersk Ground Freight, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures. The Manager will provide training, complete performance reviews, and issue disciplinary action when necessary.

SHIFT: Tues-Sat 5pm to 3am

Duties and Responsibilities:

• ers, vendors and other Maersk Ground Freight stations and personnel
• Freight handling via forklift Assist District Manager with general tasks
• Responsible for ensuring safe operations as well as compliance with all OSHA regulations, all applicable laws, and Maersk Ground Freight Corporate Policies
• Effectively train, supervise, coach and evaluate all direct reports to foster good communications and morale
• Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies
• Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies
• Oversee the warehouse operations including supervising direct reports
• Overseeing all aspects of the Operations Department and employees
• Delegating duties and responsibilities
• Communicating freight status and any problems to custom
• Load/Off-load build trucks for optimal routing
• Ops manager is responsible for all the stations domestic KPI’s
• Other duties as assigned

SKILLS/COMPETENCIES:

• Customer service background preferred

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay:

$80k to $85k per year

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.