Global Operations Supervisor

A.P. Moller - Maersk; Torrance (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk in Torrance, CA is seeking Global Operations Supervisors to lead processes and projects across multiple countries. You will manage a portfolio of shipments and coordinate with customs brokers, importers, and customers to ensure compliant, on-time delivery.

You will oversee dispatch, tracking, billing, and reporting, while developing policies and training new hires. The role requires flexible hours, strong communication, and the ability to drive continuous improvement in a global logistics

Qualifications

• Experience coordinating import shipments with customs brokers.
• Proven ability to track shipments and update stakeholders.
• Experience with billing and timely invoicing processes.
• Strong cross-functional communication with internal and external teams.

Responsibilities

• Interface with Customs Broker, Importer and Customer for Import Shipments.
• Update tracking and accounting reports for Customers.
• Ensure dispatch is aware of any special instructions/cut offs.
• Book air shipments with Pilot Gateway teams.
• Confirming Known shipper via KSMS for air shipments.
• Book ocean shipment with co-loader and ocean carriers.
• Process DG shipments including checklist.
• Filing of AES.
• Accurately complete entry of pickup/quote information into Navigator.
• Tracking and tracing of shipments.
• Communicating to internal/external customers and sales regarding issues.
• Update/notate tracking milestones.
• Research of shipments for corporate requests/reports.
• Research of shipments for accounting requests/reports.
• Billing: closing out of shipments timely.
• Printing daily and researching and responding timely.
• Timely invoicing and closing out of shipments.
• Recommend and develop new policies/procedures.
• Complete, submit and review personnel issues timely, including but not limited to; annual reviews, required disciplinary actions, punctuation, and keeping current on required training.
• Training of new employees according to Pilot's standards, procedures and goals
• Ability to facilitate progressive change, getting along with other employees, following direction and continually improving
• Maintain operation by initiating, coordinating and enforcing program, operational, and personnel policies and procedures
• Maintain a working knowledge of all emergency policies and regulations
• Flexible work hours/schedule including weekends/holidays
• Other duties assigned deemed necessary by the Global Ops Manager

Skills

Customs coordination

Shipment tracking

Billing and invoicing

Cross-functional communication

Job description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Summary:

Global Operations Supervisors are leaders in charge of an organization's processes and operations spanning several countries. This person directs a portfolio of projects and smaller business units in alignment with business strategies of the parent organization.

Essential Functions:

• Interface with Customs Broker, Importer and Customer for Import Shipments
• Updating Special Tracking and Accounting Reports for Customers
• Ensure dispatch is aware of any special instructions/cut offs
• Book air shipments with Pilot Gateway teams
• Confirming Known shipper via KSMS for air shipments
• Book ocean shipment with co-loader and ocean carriers
• Process DG shipments including checklist
• Filing of AES
• Accurately complete entry of pickup/quote information into Navigator
• Tracking and tracing of shipments
• Communicating to internal/external customers and sales regarding issues
• Update/notate tracking milestones
• Research of shipments for corporate requests/reports
• Research of shipments for accounting requests/reports
• Billing: closing out of shipments timely
• Printing daily and researching and responding timely
• Timely invoicing and closing out of shipments
• Recommend and develop new policies/procedures
• Complete, submit and review personnel issues timely, including but not limited to; annual reviews, required disciplinary actions, punctuation, and keeping current on required training
• Training of new employees according to Pilot's standards, procedures and goals
• Ability to facilitate progressive change, getting along with other employees, following direction and continually improving
• Maintain operation by initiating, coordinating and enforcing program, operational, and personnel policies and procedures
• Maintain a working knowledge of all emergency policies and regulations
• Flexible work hours/schedule including weekends/holidays
• Other duties assigned deemed necessary by the Global Ops Manager

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$65,000 TO $70,000 per Year

• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].