Operations Manager

Water Treatment Equipment Co; Fletcher (NC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Tuition assistance

Job summary

Culligan is seeking a seasoned Operations Manager to lead service, route, and warehouse operations at our family-owned location. You will shape operational strategy while maintaining personalized service and accountability in a community-focused environment.

The role reports to the Operations Manager of our affiliated family of businesses and requires hands-on leadership, strong operational background, and commitment to safety and teamwork. Compensation: $90,000.00 - $110,000.00 per year.

Qualifications

• 3-5 years of supervisory or management experience in field operations, service, or logistics.
• Water treatment, plumbing, HVAC, or related technical background preferred.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Valid driver's license and required state certifications for vehicle operation.
• Strong leadership, communication, and customer service skills.
• A team-oriented leader who thrives in a family-business environment.

Responsibilities

• Lead daily operations for Service Technicians, Route Drivers, and Warehouse staff.
• Manage scheduling and routing to ensure efficient service and delivery operations.
• Implement and enforce company policies and procedures at the branch level.
• Conduct daily coaching, performance check-ins, and team development activities.
• Assign, schedule, and oversee service work, deliveries, and warehouse workflows.
• Track and maintain productivity benchmarks, including call-backs and stops per day.
• Address employee performance concerns promptly and constructively.
• Resolve customer inquiries and escalations with professionalism and urgency.
• Perform basic installation and removal of water treatment equipment as needed.
• Uphold all safety guidelines and promote a culture of safe work practices.
• Maintain an organized, efficient, and secure warehouse environment.
• Manage inventory, tools, equipment, and operational supplies.

Skills

Leadership

Customer service

Team management

Communication

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Tuition assistance

Culligan (Family-Owned Business) is seeking a seasoned Operations Manager to join our locally owned and operated family of businesses. This role is ideal for a hands-on leader with a strong background in customer-focused operations and team management who values working in a close-knit, community-oriented environment.

This position reports to the Operations Manager for our affiliated family of businesses and is responsible for leading all service, route, and warehouse operations. The successful candidate will help shape our operational strategy while maintaining the personalized service and accountability that comes with a family-run organization.

What You'll Do

• Lead daily operations for Service Technicians, Route Drivers, and Warehouse staff
• Manage scheduling and routing to ensure efficient service and delivery operations
• Implement and enforce company policies and procedures at the branch level
• Conduct daily coaching, performance check-ins, and team development activities
• Assign, schedule, and oversee service work, deliveries, and warehouse workflows
• Track and maintain productivity benchmarks, including call-backs and stops per day
• Address employee performance concerns promptly and constructively
• Resolve customer inquiries and escalations with professionalism and urgency
• Perform basic installation and removal of water treatment equipment as needed
• Uphold all safety guidelines and promote a culture of safe work practices
• Maintain an organized, efficient, and secure warehouse environment
• Manage inventory, tools, equipment, and operational supplies

What We're Looking For

• 3-5 years of supervisory or management experience in field operations, service, or logistics
• Water treatment, plumbing, HVAC, or related technical background preferred
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Valid driver's license and required state certifications for vehicle operation
• Strong leadership, communication, and customer service skills
• A team-oriented leader who thrives in a family-business environment

Why Join Culligan

Culligan is the world’s leading water treatment brand, but at this location, we operate as a family-owned and locally managed business. That means decisions are made locally, relationships matter, and leadership is accessible. Our team members are treated like family, and we value integrity, accountability, and long-term commitment.

We provide advanced water solutions for residential, commercial, and industrial customers, including water softeners, filtration systems, drinking water systems, and whole-home and industrial treatment technologies. Our mission is simple: deliver exceptional water and exceptional service.

Compensation: $90,000.00 - $110,000.00 per year

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.