Maintenance Program Manager

JLL; Sterling Heights (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with matching contributions

Comprehensive medical, dental, and vision care

Paid parental leave

Paid time off and company holidays

Early access to earned wages through Daily Pay

Job summary

JLL seeks a Facility Maintenance Program Manager for a key leadership position overseeing operations in Sterling Heights, MI, ensuring efficient facility management across multiple sites.

The candidate will demonstrate a strong background in HVAC and general building systems, lead teams to uphold client satisfaction, and enforce safety and compliance standards. Excellent interpersonal and problem-solving skills are essential. The role offers comprehensive benefits including health care and a 401(k) plan.

Qualifications

• Work experience in a management/technical role in Facilities Management.
• 5–7 years of industry experience in corporate or third-party service.
• Ability to exercise good judgment in diverse situations.

Responsibilities

• Oversee and manage facility operations and maintenance.
• Ensure compliance with company policies and safety standards.
• Drive operational excellence through leadership of maintenance teams.

Skills

Strong interpersonal skills and problem-solving ability

Excellent verbal/written communication and presentation skills

Working knowledge of HVAC, electrical, mechanical systems

Proven customer service record

Advanced computer skills with emphasis on Excel

Strong organizational and management skills

Education

Work experience in Facilities Management

5–7 years of industry experience

Tools

HVAC

Building automation systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world, combining world‑class services, advisory, and technology. We are committed to hiring talented people and empowering them to thrive and grow meaningful careers. Join our team to shape a brighter way forward.

Facility Maintenance Program Manager

What this job involves

The Operations Manager is a key leadership role responsible for overseeing the operations and performance for Critical Environments. You'll leverage your deep understanding of Critical Environment operations and critical infrastructure, along with strong leadership and strategic thinking, to work with a team of professionals and drive operational excellence.

Day‑to‑day Tasks

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety in a dispersed regional portfolio.
• Maintain client satisfaction with delivery of facility services and support Client programs. Develop and maintain a positive client relationship.
• Provide contract, JLL corporate and account compliance management and quality control with vendor partners. Meet site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs) to identify potential challenges and plan corrective actions accordingly.
• Partner with Client to ensure overall oversight of portfolio is well maintained in a timely manner.
• Demonstrate strong collaboration and teamwork within regional team to drive overall account team success.
• Facilitate work order management for maintenance team and vendors.
• Enforce all Company policies and safety training requirements.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes, regulations and company policies.
• Support the Client in the implementation and execution of short‑ and long‑term projects.
• Support Client programs, processes and procedures that reduce short‑ and long‑term operating costs and increase productivity.
• Oversee and execute the appropriate monthly/quarterly/annual on‑site inspections.

Required Knowledge

• Strong interpersonal skills and problem‑solving ability.
• Excellent verbal/written communication and presentation skills.
• Working knowledge of HVAC, electrical, mechanical, building automation systems across a variety of building types.
• Proven record of providing excellent internal and external customer service.
• Knowledge of standard business and accounting practices.
• Time‑keeping management.
• Advanced computer skills with emphasis on Excel and ability to analyze data.
• Strong organizational, management, and supervisory skills.
• Experience in a matrix management organization desirable.
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.

Working Environment

The job is performed in an industrial production client campus environment, both indoor and outdoor. Extensive contact with internal and external customers is required.

Minimum Requirements

• Work experience in Facilities Management with a management/technical emphasis.
• 5–7 years of industry experience, either in a corporate environment, third‑party service provider, or as a consultant with demonstrated ability to exercise proper judgment.

Areas of Responsibility

• Manage JLL Supervisors who manage JLL UAW Skilled Trades.
• Hiring Maintenance Team Members / Interviewing.
• Follow CBA to create a comprehensive and cohesive relationship with UAW Leadership.
• Time Management.
• 3rd‑Party Vendor Management where applicable.
• Spill Response.
• Mechanical Systems.
• HVAC/R.
• Building Exhaust Systems.
• Preventative Maintenance.
• Emergency Power Systems.
• Uninterruptible Power Supply (UPS) systems.
• Standby generators.
• Understanding of Building Systems.
• Building Automation Systems.
• Building Monitoring systems.
• Data Centers.
• Building Utility & Piping Systems.
• Energy Conservation and Life/Safety Systems.
• Signage.
• Evacuation Plans.
• Environmental Health & Safety compliance (OSHA, state, local).
• HAZMAT compliance.
• Environmental Compliance Initiatives.
• ISO compliance.
• Non‑scheduled Repairs.
• Maintain All Maintenance & Repair Documentation.
• Provide and Maintain Spare & Replacement Parts Inventories.
• Ensure and Monitor Equipment Uptime.
• Provide Emergency Repair Services.
• Ensure 100% Employee Safety Training Compliance.
• Perform Timely Safety Incident Reporting and Monitoring.
• Maintain 0 Recordable and Lost Work Day Case Injuries.
• Maintain 100% Overall Program – Safety PM Completion.
• Maintain 100% Overall Program – Safety Repair Completion.
• Utilize Pre‑Task Planning Methods.
• Personnel Management.
• Coordinate Employee PTO/Vacation Scheduling and Coverage.

Location

On‑site – Detroit, MI; Lake Orion, MI; Pontiac, MI; Rochester Hills, MI; Sterling Heights, MI; Troy, MI; Waterford, MI.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.

Equal Employment Opportunity

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at [e-mail]. For additional information about the employment process, contact the career site.