Operations Supervisor

iDesign; Solon (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

iDesign is seeking an Operations Supervisor to lead all warehouse operations—receiving, inventory control, order fulfillment, and shipping—driving excellence with Lean principles, KPI management, and a strong commitment to safety, quality, and customer service.

You will promote continuous improvement via 5S, visual management, standard work, and coaching of a team; optimize labor, layout and material flow; ensure OSHA compliance; and use WMS/ERP to monitor performance and reporting.

Qualifications

• 5+ years of warehouse or distribution leadership experience.
• Proven success managing warehouse KPIs and implementing process improvements.
• Strong understanding of Lean methodologies, inventory control, and warehouse operations.
• Experience with Warehouse Management Systems (WMS) and Microsoft Excel.
• Excellent leadership, communication, and problem-solving skills.

Responsibilities

• Lead daily warehouse operations to ensure safe, efficient, and accurate execution of all inbound and outbound activities.
• Manage inventory accuracy through cycle counting, process discipline, and root cause analysis.
• Drive Lean initiatives including 5S, visual management, standard work, and continuous improvement projects.
• Monitor and improve key performance indicators (KPIs) related to safety, productivity, inventory accuracy, order fulfillment, and on-time delivery.
• Develop and coach direct reports to achieve performance goals and maintain a culture of accountability
• Optimize labor utilization, warehouse layout, and material flow to improve efficiency and reduce costs.
• Ensure compliance with OSHA regulations and company safety standards.
• Utilize WMS and ERP systems to manage inventory, reporting, and operational performance.

Skills

Leadership

Lean

KPI tracking

Team development

Problem solving

Communication

Tools

WMS

ERP systems

Excel

Job description

Summary:

The Operations Supervisor is responsible for leading all warehouse operations, including receiving, inventory control, order fulfillment, shipping, and team development. This role drives operational excellence through Lean principles, KPI management, continuous improvement initiatives, and a strong commitment to safety, quality, and customer service.

Key Responsibilities

• Lead daily warehouse operations to ensure safe, efficient, and accurate execution of all inbound and outbound activities.


• Manage inventory accuracy through cycle counting, process discipline, and root cause analysis.


• Drive Lean initiatives including 5S, visual management, standard work, and continuous improvement projects.


• Monitor and improve key performance indicators (KPIs) related to safety, productivity, inventory accuracy, order fulfillment, and on-time delivery.


• Develop and coach direct reports to achieve performance goals and maintain a culture of accountability


• Optimize labor utilization, warehouse layout, and material flow to improve efficiency and reduce costs.


• Ensure compliance with OSHA regulations and company safety standards.


• Utilize WMS and ERP systems to manage inventory, reporting, and operational performance.

Qualifications

• 5+ years of warehouse or distribution leadership experience.


• Proven success managing warehouse KPIs and implementing process improvements.


• Strong understanding of Lean methodologies, inventory control, and warehouse operations.


• Experience with Warehouse Management Systems (WMS) and Microsoft Excel.


• Excellent leadership, communication, and problem-solving skills.

Success Metrics

• Inventory Accuracy: 99%+


• Order Accuracy: 99.5%+


• On-Time Shipping: 98%+


• Labor Productivity Improvement


• Safety Incident Reduction


• Warehouse Cost Reduction


• Continuous Improvement Savings

Preferred: Lean Certification, Six Sigma Green Belt, or experience leading Kaizen events.

This position is ideal for a results-driven leader who thrives on using data, Lean principles, and team development to improve warehouse performance and deliver exceptional customer service.