Operations Manager

Rainbow Dome; Denver (CO); On-site; USD 57,764 - 61,600; Full time

Benefits offered by this job

Paid time off

Health insurance benefits

Cell phone stipend

Job summary

A vibrant arts and roller-skating venue in Denver seeks a full-time Operations Manager to lead programming operations and oversee customer service staff. The ideal candidate will champion equitable management practices and have strong leadership skills. Responsibilities include managing operations and customer service, staff training, and ensuring a safe environment. Must have experience in event planning and a passion for community engagement. The position offers a salary range of $57,764 to $61,600 with benefits.

Qualifications

• Experience in customer service and team management.
• Strong event planning and organizational skills.
• Cultural competence and empathy in service delivery.

Responsibilities

• Lead Operations Circle, ensuring operational needs are met.
• Manage Customer Service team, oversee hiring and training.
• Act as a resource for staff during public hours.

Skills

Customer service

Event planning

Empathy and cultural competency

Coaching and training

Leadership and team management

Tools

Google Suite

Job description

Rainbow Dome is seeking a full-time (32 hours/week) Operations Manager to lead our programming operations, overseeing the customer service staff and facility needs of Rainbow Dome’s roller skating rink and arts venue. The ideal candidate will have a passion for hosting events that are joyful and foster belonging for diverse audiences, particularly people who identify as Queer; People of the Global Majority; disabled and neurodivergent; and artists and creatives. They will have a proven ability to lead customer service teams by delegating skillfully, inspiring accountability, and using coaching, training, and feedback to develop others and support problem-solving. They advocate for more equitable management practices and culturally sensitive customer service policies, such as anti‑racist practices, gender‑affirming hospitality and de‑escalation techniques, proactively learning new practices to stay ahead of the curve in an ever‑changing environment. They will be committed to problem‑solving and finding solutions for standard operating procedures for Rainbow Dome’s flagship roller rink, ready to be flexible and adapt as Rainbow Dome changes and grows their operations.

Who We Are

Rainbow Dome, an artist‑led, queer‑centric hub that gathers people across differences to experience joy‑in‑motion through art and activities. Rollerskating being our foundational activity for connection. Rainbow Dome’s audience shares experiences of intersectionality and marginalization within the dominant culture of the US, and includes people who identify as Queer; Black, Brown, & Indigenous; disabled and neurodivergent; and artists and creatives. Rainbow Dome formed out of a need for a social space for marginalized communities that centers joy and play as catalysts for authentic social connection. Rainbow Dome’s programming is threefold:

• Art of Gathering: Produce human‑centered events to invite our audience to experience joy‑in‑motion. One of our primary activities is roller skating.
• Creative World Building: Fabricate artwork to elevate our audience’s experience of joy and support imagination and new possibilities
• Platforms for Artists & Creatives: Build a movement with artists and community members to foster shared abundance of resources

Rainbow Dome is a start‑up LLC that will undergo a major transition in 2026, going from producing pop‑up events in the spring to opening our permanent roller rink in the fall. Our organizational structure is sociocratic and uses consent‑based decision‑making, requiring a high level of self‑management. At this stage of the company, we are working towards becoming financially sustainable and profitable by 2027. We center in‑person culture: through (1) our events as hosts for our audience; (2) fabrication of artwork in our studio; and (3) collaboration across our team.

What You’ll Do

The Operations Manager reports to the Operations Circle and the Programs Circle and is responsible for the following:

• Serving as Lead of the Operations Circle, overseeing the operational needs both physical and digital are addressed and met for both Rainbow Dome and 1660 Federal LLC, so that employees can effectively do their jobs, expect a clean, well‑maintained, and safe work environment, and the company is in compliance with federal, state, and city regulations.
• Serving as Lead of the Customer Service Circle, overseeing the customer service team by hiring, training, and leading staff development, retention, and improving culture. This is a new circle of work at Rainbow Dome, so the Operations Manager will be responsible for developing the structure, charter, policies, and hiring within the Customer Service Circle domain ahead of Rainbow Dome’s grand opening.
• Member of the Programs Circle, ensuring Operations and Customer Service are in support of Rainbow Dome’s public program offerings, such as admissions, skate rental, crowd management, and facility needs.
• Serving as a manager‑on‑duty during public hours, acting as a resource for customer service staff, knowledgeable of all operating systems, de‑esculating conflict, and problem‑solving in the moment. The position primarily works evenings and weekends.
• Participating as a member of Rainbow Dome by engaging in the sociocratic structure through ongoing learnings, and shaping the policies and strategic direction of Rainbow Dome.

Who You Are & Keys to Success

To be successful in this job, you will excel in six areas:

• Approaches work with a joyful attitude with an orientation towards fun.
• Attentive, empathetic customer service: Enthusiasm for meeting and engaging with people. Astute cultural competency with the communities we serve. Able to put people at ease, especially when there are lines of difference. Listens closely to understand needs or concerns and takes steps based on that input.
• A host’s mind: Approaches event planning and implementation with a host’s mind, considering how a space/gathering is accessible, how it feels representative of our audience, and how multiple points of entry and participation strategies can address the diverse needs and interests of our audience. Proactively asks for input, anticipates problems, and course‑corrects where needed, at times in the moment.
• Coach and learning mentality: Uses coaching, training, and feedback to develop others, help team members grow, and support problem‑solving. Sees mistakes as learning opportunities. Seeks and engages well with feedback. Flexibility and willingness to adapt to a fast‑changing work environment.
• Models and inspires accountability: Inspires and motivates others to take action and meet goals. Delegates skillfully. Holds the team accountable and acknowledges growing edges (in self and others). Approaches leadership with a mindset of “power with” rather than “power over” and regularly includes others in planning and decision‑making. Maintains joy and fun even when things are hectic.
• Vision and goal‑setting: Adapts to the evolving needs of the organization and thinks 3 (or 30) steps ahead to develop solutions that achieve goals in their domain. Plans ahead and finds alternative paths, when needed, to reach the circle’s objectives. Bounces back from setbacks and failed programming, ready to try new approaches and strategies.

The following are plusses, but are not requirements:

• Love art and/or roller skating
• Knowledge of roller skate maintenance and roller rink operations
• Operating and programming theatrical lighting and audio/visual equipment
• Knowledge of accessibility practices and safety/security/crowd management practices in public venues
• Familiarity with Google Suite
• Fluency in Spanish and/or American Sign Language
• Like dogs (we have a dog friendly office)

The Operations Manager is not expected to be a curator in artistic programming nor a fabricator of artwork.

If you were here right now, you would be:

• Supporting Rainbow Dome’s spring pop‑up events (Sun Valley Night Market 5/16 and Adams County Pride 6/13) by contracting the pop‑up squad, overseeing logistics and planning, and setting up, running, and breaking down the events.
• Developing the Customer Service Circle, by deciding the structure, charter, and standard operating procedures.
• Overseeing the hiring, training, and onboarding of the customer service team ahead of Rainbow Dome’s grand opening.
• Collaborating with the Programs Circle on developing the public programming for Rainbow Dome’s grand opening and Q4, ensuring Operations and Customer Service is prepared for the transition to ongoing public programs and increased audience size.
• Collaborating with Marketing & Communications Circle on sharing Rainbow Dome’s policies and rules of engagement to provide transparency and prime audiences’ expectations.

What Else You Should Know

Rainbow Dome is an equal opportunity employer and we value having staff who come from communities that are representative of our audience. We especially encourage people of the global majority, LGBQIA+ people, transgender and gender non‑conforming people, and people with disabilities to apply.

The position is full‑time (32 hours/week), salaried exempt, and is based in Denver, Colorado. Rainbow Dome’s uses sociocracy as our governance system and organizational structure, which organizes areas of work into circles. Every full time employee is expected to be in at least three circles, and to hold at least one lead position in a circle. Circle meetings will be held between the hours of 10am to 4pm, and are currently scheduled on Thursdays and Fridays with asynchronous work happening between meetings.

The position will require a personal phone (Rainbow Dome provides a cell phone stipend) and reliable transportation (public transit, cyclists, etc. welcome). The position primarily works evenings and weekends, especially when Rainbow Dome opens their venue. The position requires the ability to lift and move art/equipment weighing up to 50 pounds across space(s) and into trucks, ascend ladder and/or scaffolding, and to position self to move and traverse across event and fabrication space(s).

The salary for this position ranges from $57,764 to $61,600, with exact salary depending on Rainbow Dome’s compensation matrix. We also offer benefits such as three weeks (96 hours) paid time off and cover 70% of the employee’s premium for health insurance plans through Kaiser. Rainbow Dome participates in Colorado SecureSavings, but does not offer a match at this time.

How to Apply

Please send a cover letter and resume through the job posting on Gusto. For full consideration, apply by April 6, 2026. Review of candidates will begin April 6. Open until filled.

Credits

Written using support material from The Management Center (a consulting nonprofit that helps social change leaders build equitable, sustainable, and results‑driven organizations) and feedback from Spring Up (a worker‑owned Black + Queer‑Led cooperative that supports mission driven organizations, cooperatives, and businesses in operationalizing their values into practice and realizing shared power).