Operations Manager

Unica Janitorial Solutions LLC.; Dallas, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Benefits package available

Performance-based bonus

Job summary

Unica Enterprises LLC is seeking an Operations Manager to lead multi-region facilities services, including 24/7 operations for airports, convention centers, and municipal sites. The role requires building scalable operations, staffing, and performance management across regions, reporting to executive leadership.

You will drive mobilization of new contracts and ensure consistent service delivery. You will oversee Area Managers and site leadership, align with contracts, and partner with executives

Qualifications

• 7+ years in janitorial, facilities services, or related field.
• Experience managing multi-site operations ($10M+ portfolio) preferred.
• Experience in 24/7, high-traffic environments like airports or convention centers.
• Oversight of Area Managers or equivalent multi-site leadership.
• Ability to operate in lean environments without extensive corporate support.

Responsibilities

• Oversee operations across multiple regions including DFW and out-of-state accounts.
• Directly manage and develop Area Managers, Site Managers, and supervisory staff.
• Establish accountability and performance expectations across all levels of field leadership.
• Ensure consistent execution of service standards across all locations.
• Lead start-up and transition of new contracts, including staffing and deployment.
• Build infrastructure to support continued multi-region growth.
• Maintain strong client relationships and ensure contract compliance.

Skills

Facilities leadership

Multi-site operations

Labor management

Cost control

Contract mobilization

Client relationships

Operational scalibility

Job description

Description

Operations Manager – Facilities Services (DFW + Multi-Region)

Unica Enterprises, LLC – Dallas, TX

Unica Enterprises is a rapidly growing, privately owned facilities services company based in the Oak Cliff neighborhood of Dallas, TX, specializing in janitorial, maintenance, and logistics support services for municipal, commercial, and federal clients. With operations across the Dallas-Fort Worth metroplex and expansion into new regions, we are seeking anOperationsManager to lead and scale our field operations across multiple markets.

This is a key leadership role for an experienced operator who has managed large, complex portfolios and is ready to step into a high-impact position within a fast-growing, entrepreneurial company.

Position Overview

The Operations Manager will oversee all day-to-day operations across our accounts, including large-scale, 24/7 facilities such as airports, convention centers, federal military bases, and municipal buildings. This individual will be responsible for ensuring consistent service delivery, managing field leadership, and executing successful mobilization of new contracts. This role reports directly to executive leadership and will havedirect oversight of Area Managers and site-level leadership across all regions.

Who This Role Is Ideal For

This position is ideal for an operations leader who has experience in bothlarge, structured organizationsandsmaller, entrepreneurial environments, and is looking to:

• Apply big-company systems and discipline in a fast-moving, growth-oriented business
• Take on full ownership of multi-region operations, including oversight of Area Managers
• Operate with autonomy and make decisions without layers of approval
• Build and scale operations across multiple markets

Key ResponsibilitiesOperational Leadership

• Oversee operations across multiple regions, including DFW and out-of-state accounts
• Directly manage and develop Area Managers, Site Managers, and supervisory staff
• Establish accountability and performance expectations across all levels of field leadership
• Ensure consistent execution of service standards across all locations

Financial & Performance Management

• Own labor performance, staffing efficiency, and cost control across all accounts
• Monitor KPIs, including quality scores, staffing levels, overtime, and client satisfaction
• Drive operational improvements to protect and enhance contract margins

Standardization & Systems

• Implement and enforce standardized operating procedures across all sites
• Ensure consistent use of inspection and quality control systems
• Develop scalable staffing models and training programs

Mobilization & Growth Support

• Lead start-up and transition of new contracts, including staffing, training, and deployment
• Partner with executive leadership on operational planning for new business opportunities
• Build infrastructure to support continued multi-region growth

Client & Contract Performance

• Maintain strong relationships with key clients
• Ensure contract compliance and service delivery expectations are consistently met
• Proactively address issues before escalation

Requirements

• 7+ years of experience in janitorial, facilities services, or related field
• Proven experience managingmulti-site operations ($10M+ portfolio preferred)
• Experience indirect oversight of Area Managers or equivalent multi-site leadership roles
• Experience in24/7, high-traffic environments(airports, convention centers, or similar)
• Strong background inlabor management, staffing models, and cost control
• Demonstrated success inmobilizing new contracts or scaling operations
• Experience in bothlarge, process-driven organizations AND smaller or mid-sized companies
• Ability to operate effectively in a lean environment without extensive corporate support infrastructure

Compensation

• Compensation will be competitive and commensurate with experience
• Performance-based bonus tied to operational results, margin improvement, and client retention
• Benefits package available

Background Screening

Candidates must undergo a rigorous federal background check and receive E-Verify approval before hire.

Unica is an Equal Employment Opportunity/Affirmative Action Employer. Unica Enterprises LLC is a drug-free workplace and conducts pre-employment testing as a condition of employment and is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, lactation/breastfeeding, sexual orientation, gender identity, national origin, ancestry, age, marital status, familial status, disability, genetic information, or protected veteran status, military status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Unica hires and promotes individuals solely based on their qualifications for the job to be filled.