Operations Manager

Amped Fitness; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Career growth opportunities

Brand growth opportunities

Job summary

Amped Fitness in Dallas is seeking an Operations Manager to lead front desk, drive member engagement, and uphold our brand standards. You will coach staff, schedule coverage, and ensure a high-energy, welcoming atmosphere that supports growth and retention.

The role blends hands-on leadership with analytics, focusing on membership acquisition, retention, and delivering exceptional service. If you thrive in a fast-paced environment and take ownership of results, this is your chance to help build

Qualifications

• Experience leading front-of-house teams in fitness or hospitality.
• Proven track record in member acquisition and retention.
• Strong communication and relationship-building skills.
• Ability to coach, schedule, and manage a fast-paced operation.

Responsibilities

• Lead the front desk team and drive member engagement.
• Drive membership acquisition through tours, referrals, and events.
• Protect and grow the member base through exceptional service and proactive problem-solving.
• Monitor KPIs and coach the team on opportunities for improvement.
• Recruit, train, and develop front desk staff.
• Create staff schedules and ensure proper coverage.
• Deliver a high-energy, welcoming member experience and oversee operations.

Skills

Leadership

Customer service

People management

Communication

Relationship building

Problem solving

Time management

Organizational skills

Sales / membership

KPI tracking

Tools

Front desk software

Job description

At Amped Fitness, we are more than just a gym. We are an experience. Our culture is built around pride and care, effort and work ethic, and taking control through ownership.

We believe every person who walks through our doors should leave feeling better than when they came in. That standard starts with our leadership team.

POSITION OVERVIEW

As an Operations Manager, you will play a major role in building the culture, team, and operational foundation of Amped Fitness.

This position will support the club through ongoing operations. You will lead the front desk team, drive member engagement, maintain operational standards, and ensure the energy of the club reflects the Amped brand every day.

Membership acquisition and retention are major components of this role. The Operations Manager is expected to actively drive new membership production while also protecting the existing member base through exceptional service, relationship building, proactive problem-solving, and consistent follow-up. You will coach your team to create new opportunities, convert prospects, strengthen member relationships, and identify retention opportunities before they become cancellations. This is a hands-on leadership role for someone who thrives in a fast-paced environment, leads from the front, takes ownership of results, and understands that a successful operation must be able to both bring members in and keep them engaged.

WHAT YOU’LL DO

• Play a significant role in membership acquisition through prospecting, tours, referrals, events, lead follow-up, and membership conversion
• Drive membership retention by proactively addressing member concerns, strengthening relationships, and creating an exceptional ongoing member experience
• Monitor membership production and retention KPIs and coach the team around opportunities for improvement
• Recruit, train, coach, and develop front desk team members
• Create staff schedules and ensure proper coverage
• Deliver a high-energy, welcoming member and guest experience
• Oversee check-ins, tours, membership inquiries, and front desk operations
• Drive team accountability around membership production and operational KPIs
• Maintain strong customer service and resolve member concerns
• Develop a front desk team that understands its role in both acquiring new members and protecting the existing member base
• Create opportunities for continued member engagement through tours, fitness introductions, events, referrals, and consistent relationship-building
• Monitor inventory including beverages, retail items, supplies, and operational materials
• Ensure front desk systems, processes, and daily workflows are executed consistently
• Support local marketing, promotions, events, and social media initiatives
• Maintain a clean, organized, professional, and energetic club environment
• Lead by example and protect Amped Fitness standards and culture

WHAT WE’RE LOOKING FOR

• Previous leadership or management experience within the fitness industry
• Proven ability to drive membership acquisition, lead conversion, and member retention within a fitness environment
• Strong understanding of how front-of-house operations directly impact membership growth, member experience, and long-term retention
• High-energy, confident, and outgoing personality
• Strong communication and relationship-building skills
• Ability to lead, coach, and hold a team accountable
• Strong organizational and time-management skills
• Comfortable operating in a fast-paced, high-expectation environment
• Proactive, solution-oriented, and ownership-driven
• Ability to create energy while maintaining structure and operational discipline
• Passion for fitness, people, and delivering an exceptional experience

Benefits include

• Employee discounts
• Career growth and advancement opportunities
• The opportunity to be part of a rapidly growing fitness brand

If you have the energy, leadership, work ethic, and operational mindset to help build something from the ground up, we want to hear from you.