Operations Manager

Crisp Recruit; Corvallis (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) Plan

Health Insurance Reimbursement

PTO & Sick Time

Job summary

Hunking Law, LLC in Oregon seeks an Operations Leader to oversee and optimize case processing workflows in a growing personal injury practice. You will drive scalable systems and coordinate across willamette valley locations to ensure efficient case progression.

This role balances strategic planning with hands-on execution, requires detail orientation, and offers growth, a competitive compensation package, and a strong culture of continuous improvement.

Qualifications

• Experience leading case processing or professional services operations.
• Ability to balance strategic oversight with hands-on management.
• Detail-oriented with a proactive mindset.
• Familiarity with SOPs/KPIs and process optimization.
• Willingness to travel among Willamette Valley locations.

Responsibilities

• Lead case processing operations for efficient advancement.
• Identify and implement scalable operational enhancements.
• Support and guide the case processing team to remove bottlenecks.
• Balance strategic oversight with hands-on implementation.
• Coordinate across multiple office locations for alignment.
• Track performance using SOPs and KPIs.
• Plan long-term changes to support growth.
• Collaborate with Marketing/Intake Ops Manager to align processes.

Skills

Operational leadership

Process improvement

System thinking

Strategic planning

Cross-office coordination

Travel coordination

Job description

Do you excel in orchestrating operations that support personal injury case resolutions?

Are you ready to refine and enhance operational systems for a growing law firm?

Can you balance strategic oversight with hands‑on management to drive case processing efficiency?

Are you passionate about creating scalable systems that ensure long‑term success?

Final question: When faced with a challenge, do you get excited or run away?

What you’ll do:

• Operational Oversight: Lead the case processing operations to ensure smooth and efficient case advancement.
• System Improvement: Identify and implement enhancements in existing operational systems, focusing on scalability.
• Team Support: Act as a force multiplier by supporting and guiding the case processing team to remove bottlenecks and increase throughput.
• Strategic and Hands‑On: Balance between strategic oversight and hands‑on involvement to ensure effective implementation of solutions.
• Cross‑Office Coordination: Facilitate communication and coordination across multiple office locations to maintain alignment.
• Performance Tracking: Use existing SOPs and KPIs to assess performance, diagnose gaps, and drive necessary updates.
• Long‑Term Planning: Ensure system changes anticipate future needs, reinforcing the firm’s growth path.
• Collaboration: Work closely with the Marketing/Intake Operations Manager to align front‑end intake processes with case progression.

What we’re looking for:

• Mindset Over Resume: Prioritize character, ability to think critically, and eagerness to learn
• Detail‑Oriented: Strong attention to detail with a proactive and forward‑thinking approach.
• Systematic Thinking: Capability to consider systemic solutions rather than temporary fixes.
• Process Improvement Experience: Comfortable iterating on SOPs/KPIs; experience in process optimization is a plus.
• Professional Services Background: Experience in legal operations, case processing, or another professional services environment is beneficial but not required.
• Legal Knowledge: Familiarity with personal injury or case processing is helpful, though not mandatory.
• Risk Awareness: Ability to anticipate potential operational risks, consider the broader consequences of decisions, and implement solutions with both immediate and long‑term needs in mind.
• On‑Site & Travel Requirement: Must be able to work onsite and travel regularly among the firm’s locations in the Willamette Valley, including Corvallis, Albany, Junction City, and the Eugene area, as well as attend local firm and community events as needed.

Why you should work here:

• Impactful Role: Engage in a high‑impact position with direct access to and support from firm leadership.
• Growth Opportunities: Join a growing firm where you can expand your impact and responsibilities as the case processing operation continues to scale.
• Continuous Improvement: Build on established systems and processes while identifying opportunities to innovate, improve efficiency, and support future scalability.
• Empowered Culture: Work within a values‑driven environment that emphasizes pro‑social behavior and respect.
• Compensation Structure: Competitive compensation based on experience, with the potential for additional performance‑based incentives as the firm develops its Operations Management incentive structure.
• 401(k) Plan: Benefit from a 5% employer match.
• Health Insurance Reimbursement: Receive $500/month towards health insurance costs.
• PTO & Sick Time: PTO and sick time are provided in accordance with Oregon law, with paid holidays included.

Join Hunking Law, LLC and become a vital part of a dedicated team committed to transforming the client experience through operational excellence. If you are a strategically minded leader ready to make a lasting impact, we invite you to apply and contribute to our firm’s continued growth and success.