Operations Manager

Triple Shift Entertainment LLC; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Triple Shift Entertainment LLC is seeking an Operations Manager in Columbus to oversee day-to-day venue operations, assist the General Manager with hiring and training, and ensure service excellence. The role emphasizes staffing, scheduling, safety, and adherence to the company values of Spirit, Courage, Respect, Own It and Excellence.

The ideal candidate has hospitality or customer service experience, strong leadership and organizational skills, and a proactive approach to problems.

Qualifications

• Experience managing hospitality staff is preferred.
• Strong organizational and planning abilities.
• Excellent interpersonal and communication skills.
• Ability to anticipate problems and plan contingencies.
• Positive attitude and adaptable to change.
• Own It mentality with proven management experience.

Responsibilities

• Own It by day-to-day operations oversight.
• Set goals for performance and deadlines aligned with plans.
• Help with inventory control, safety, and loss prevention.
• Inspire and motivate employees through encouragement and incentives.
• Scheduling and staff assignment.
• Maintain clean workplaces and restrooms in public spaces.
• Organize workflow and delegate tasks; monitor productivity.
• Handle customer complaints with respectful resolution.
• Oversee cash handling and register accountability.
• Ensure timely arrival of scheduled staff and safe work environment.
• Provide customer service excellence at all levels.
• Communicate information between upper management and staff.
• Train and onboard new hires as needed.

Skills

Leadership

Communication

Customer service

Problem solving

Team management

Scheduling

Education

High school diploma or GED

Job description

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As an Operations Manager follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the management area.

The Operations Manager will help plan and oversee the daily operations of the venue to ensure goals and objectives are achieved. They will help the General Manager hire and train new employees, create schedules, assign work to staff members, help with performance evaluations and the disciplinary process.

Responsibilities:

• Own It by maintaining and overseeing all aspects of day‑to‑day operations.
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
• Help administer systems to reduce loss, maintain inventory control, or increase safety.
• Spirit in inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
• Scheduling
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
• Organize workflow and ensure that employees understand their duties or delegated tasks. Courage to monitor employee productivity and provide constructive feedback and coaching.
• Respect when receiving complaints and resolving problems.
• Oversee the handling of money and establish accountability by ensuring each register is properly funded with the correct amount of cash and close out each register to ensure all funds are accounted for.
• Monitor and supervise the timely arrival of scheduled employees.
• Ensuring that the work environment is safe, secure, and healthy.
• Ensure great customer service at all levels.
• Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company.
• Courage to pass on information from upper management to employees and vice versa.
• Training and onboarding new hires to make sure they understand their roles with Spirit
• Other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

Requirements

• High school diploma or GED.
• Experience in the hospitality or customer service sector.
• Excellence in management, organizational, and planning skills.
• The ability to anticipate problems and make contingency plans.
• Great interpersonal and communication skills and a positive attitude.
• Respect to others to be flexible and approachable.
• Own It by showing proven experience as a manager or other relevant role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.