Operations Manager

Walters Hospitality; Colleyville (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Life Insurance

401k with company match

Unlimited PTO

BYOD stipend

Career growth opportunities

Job summary

Walters Hospitality in Colleyville, TX, is seeking an Operations Manager with a passion for events and the Food & Beverage industry. You will lead the team to deliver flawless events, execute detailed BEOs, and ensure a 5-star guest experience while managing budgets and schedules.

The role requires weekend/evening availability, strong customer service, staff development, and adherence to company standards. A college degree or relevant work history with TABC is preferred, and E-Verify

Qualifications

• Leadership and team management.
• Experience coordinating event timelines and details.
• Strong customer service and problem-solving skills.

Responsibilities

• Recruit, hire, and train banquet staff including Event Managers, Bartenders, Servers, and Dishwashers.
• Schedule hourly staff across venues while maintaining fiscal responsibility.
• Ensure 5-star reviews by executing BEOs and delivering exceptional service.
• Develop employees through coaching and feedback.
• Lead Food & Beverage and back-of-house operations during events.
• Maintain venue cleanliness pre and post-events.
• Manage the venue budget.
• Procure event supplies and ensure timely delivery.
• Attend weekly BEO meetings and convey critical event information to the team.
• Enforce company standards, policies, and procedures.

Skills

Leadership

Event Management

Customer Service

Budgeting

Staff Scheduling

BEO Execution

Education

College Degree

TABC

Job description

Are you driven by an unwavering passion for the events and food & beverage industry? Do you thrive in the art of executing against detailed Banquet Event Orders (BEOs), all while embracing the demand for weekend and evening availability? If this resonates with you, then we have an extraordinary career opportunity waiting for you as an Operations Manager!

We are seeking a dynamic leader who has an unbridled passion for working events and possesses an innate talent for providing excellent customer service, week after week. They drive their team to deliver flawless events, consistently achieving a 5-star guest experience. They oversee event execution, ensuring client specifications are met, and the event runs smoothly. They also uphold venue culture, maintaining cleanliness, appearance, and guest satisfaction. The role includes long and short-term planning, day-to-day operations, employee management, expense control, and budget management.

RESPONSIBILITIES:

• Recruit, hire, and train banquet employees including Event Managers, Bartenders, Servers, and Dishwashers.
• Responsible for scheduling hourly staff across all venues within the district to the proper level of staffing while maintaining fiscal responsibility.
• Ensuring 5-star reviews by executing BEOs and delivering exceptional customer service.
• Nurture and develop employees through training, coaching, and providing constructive feedback.
• Spearheading Food and Beverage and back-of-house operations during events.
• Maintaining venue cleanliness pre and post-events.
• Expertly managing the venue budget.
• Procuring and ordering event and venue-specific supplies, including alcohol, and ensuring timely delivery and quality control.
• Attend weekly BEO meetings, conveying critical event information to the team.
• Enforcing company standards, policies, and procedures consistently.

REQUIREMENTS:

• Location:
• Hours: Full-time with work required on weekends and when events take place.
• Experience: At least 2 years in a similar role with comparable goals and responsibilities
• Education: College Degree or Applicable Work History, TABC
• Physical: Able to lift 30 lbs frequently, stand/walk 8-12 hours
• Other:
• Submit/complete background check; have a valid driver’s license and reliable transportation
• Must be eligible to work in the United States; Walters Hospitality participates in E-Verify.

BENEFITS:

Prepare for an epic rewards package, alongside our competitive salary, which includes:

• Group Medical, Dental, Vision Insurance, and Life Insurance coverage.
• A 401k plan with a company matching program ensures your financial future.
• Unlimited PTO to enjoy life's adventures and strike that perfect work-life balance.
• BYOD Stipend, to cover your personal computer during company time.
• Growth opportunities that let you build a long-term career and ascend within our rapidly expanding company.

PAY

The total compensation range is between $50,000-65,000

• Bonus: Consistent bonus opportunities based on overall district operations performance