Events & Operations Manager

Compass Group USA; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Union Square Events seeks an Events & Operations Manager to lead and coordinate catering and event services across clubs, offices, and residences in New York. You will join the F&B Management team and help oversee all F&B outlets, ensuring flawless execution and luxury hospitality standards from start to finish.

The role requires strong communication, staff leadership, and a proactive, detail-oriented approach to delivering exceptional experiences in fast-paced environments.

Qualifications

• 3+ years leadership in directing event service in luxury hospitality
• Strong organization, time management and team motivation
• Experience in banquet service and event operations
• Ability to respond effectively to changing demands
• Fluency in event management software
• Strong communication with clients, teammates and management
• Experience with Cater Xpert, Excel, Tripleseat, Compass OMS
• Willingness to work evenings, weekends and holidays

Responsibilities

• Oversee operations for events including scheduling and staff leadership
• Oversee venue setup to align with luxury standards
• Coordinate with club management, vendors and internal teams
• Manage service flow and premium dining/beverage experiences
• Handle FOH administrative tasks like payroll, invoicing, scheduling
• Maintain accurate financial and administrative records
• Support catering, deliveries, pantry stocking, and office residences events
• Perform duties across outlets as needed

Skills

Leadership in event service

Organizational skills

Time management

Team motivation

Event operations experience

Flexibility with hours

Client communication

Event management software

Multitasking under pressure

Tools

Cater Xpert

Microsoft Excel

Tripleseat

Compass OMS

Job description

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Position Title: Events & Operations Manager

Pay 13

Reports To:

Salary:$80,000 to $90,000

Other Forms of Compensation:

Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

Job Summary

We areseekingan operationally savvy Events & Operations Manager, holding duties related to successful execution and coordination for catering and events in the club, offices, and residences to join our team. This person is part of the F&B Management team and will also help with managing all F&B outlets. Detail-oriented and proactive by nature, this person will ensure execution of event serviceareup to luxury hospitality standards.This role is ideal for someone who thrives in dynamic, fast-paced environments, enjoys problem-solving on the go, and has a strong passion for service.The position entails a need for excellent communication skills; ability to manage the staff, continue to build service standards and run an event from start to finish.

Events

• Oversees all operations for events including managing scheduling, all operational preparations needed, conducting event pre shifts, and leading the event staff to host successful events
• Oversee venue setup,ensuring polishedpresentation in line with luxury hospitality standards
• Liaise between club management, vendors, and internal teams to ensure flawless timing and execution
• Oversee service flow in collaboration with F&B staff, ensuring premium dining and beverage experiences
• Ability toassistwith a la carte service/restaurant operations when not needed for events
• Carries out FOH administrative tasks such as payroll, invoicing, scheduling, inventory, ordering
• Maintains and developsaccuratefinancial and administrative records
• Supports catering, deliveries, pantry stocking, and service for all offices and residences with a focus on events

F&B OUTLETS

• The Food & Beverage Manageris responsible for managing daily service in all outlets, quality control, and a consistent customer experience under the direction of the Assistant Director of Food & Beverage.
• Ensures an exceptional member, guest and staff experience is executed at all times in all areas. Monitors, directs, coaches, and guides all staff on the floor to accomplish this.
• Manages operations in restaurants, bars, lounges, event spaces, private rooms as needed.
• Actively participates in service, performing functions of all positions including servers, runners, bussers, bartenders, barbacks, hosts as needed. Covers stations when needed.
• Works all shifts as needed, including opening and closing service for the day.
• Responsible for training the staff on and upholding steps of service, service standards, uniform standards, and a sense of enlightened hospitality.
• Updates pre-shift notes daily and runs pre-shift meetings daily.
• Checks to make sure all positions are completing sidework tasks for all day parts in all areas.
• Monitors the reservation system and books daily, making adjustments as needed.
• In charge of making floor plans daily assigning staff members designated areas of service and sidework.

What you bring

Preferred Qualifications:

• 3+ yearsleadership in directing event service, managing people, and the overall guest experience - in a luxury hospitality environment is preferred.
• Strong organization, timemanagementand team motivation skills are essential for success in this role
• Experience in banquet service and event operations
• Ability to respond effectively to continuously changing demands
• Fluency inTripleSeator other event management software
• Ability to respond effectively to continuously changing demands
• Ability to communicate effectively (verbal and written) with clients, teammates, senior management, and Commissaryteam.
• Specific experience with programs like Cater Xpert, Microsoft Excel,Tripleseat, Compass OMS.
• Must be able to work flexible hours evenings, weekends, and holidays (event-based schedule)

Union Square Events is a member of Compass Group USA

Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Union Square Events are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Union Square Events maintains a drug-free workplace.

Union Square Events

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Nearest Major Market: Manhattan

Nearest Secondary Market: New York City

Job Segment: Payroll, Bartender, Chef, Culinary, Banquet, Finance, Hospitality