Operations Manager

King; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Free gym access

Employee discounts

Flexible scheduling

On-site fitness classes

Recertification support

Team-building events

Job summary

UFC GYM is seeking an Operations Manager in Chicago to lead and develop a high-performing club team. You will drive monthly revenue, enhance member experiences, and oversee daily operations including POS, inventory, and back-office efficiency.

Ideal candidates bring health club or hospitality management experience, strong organizational and communication skills, and a commitment to a fitness-first culture consistent with UFC GYM’s community.

Qualifications

• Experience in Health & Fitness industry.
• Experience as a manager.
• Experience in a health club or the hospitality industry.

Responsibilities

• Responsible for hitting a monthly Operations Revenue goals.
• Support member retention by advocating for the best member experiences and operational processes in the club.
• Hires, trains and develops a strong operational team.
• Ensure team members always execute the basics in friendliness, cleanliness, punctuality and in dress code.
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience.
• Maintain an efficient back office.
• Order and maintain all supplies.
• Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports.
• Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports.

Skills

Leadership

Communication

Organizational skills

Customer service

Health & Fitness industry experience

Job description

We Empower the Fighting Spirit in You!

We Offer

• Compensation package: Competitive base salary plus bonus.
• Comprehensive health benefits: Full coverage for medical, dental, and vision.
• Generous paid time off: Ample vacation days, personal leave, and holidays.
• Free membership perks: Complimentary access to all our fitness centers.
• Employee discounts and special offers: Exclusive deals on fitness products and wellness services.
• Flexible scheduling tailored to your needs: Work hours that fit your personal and professional commitments.
• A fitness-focused workplace vibe: On-site fitness classes, wellness programs, and a supportive community.
• Free or discounted recertification (NASM, ACE, ISSA): Maintain and upgrade your certifications at little to no cost.
• Expand your client base: Leverage our large member network to grow your business.
• Ongoing in-house training: Regular workshops and training sessions.
• Plus, more exciting perks: Team-building events, wellness challenges, and UFC recognition programs!

Responsibilities

• Responsible for hitting a monthly Operations Revenue goals
• Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club.
• Hires, trains and develops a strong operational team.
• Ensure team members always executes the basics in friendliness, cleanliness, punctuality and in dress code.
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience.
• Maintain an efficient ‘back office.’
• Order and maintain all supplies.
• Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports.
• Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports.

Qualifications

• Highly organized and willing to take leadership responsibilities regardless of situation.
• Must possess strong oral, presentation and written communication skills.
• Experience in the Health & Fitness industry.
• Experience as a manager.
• Experience in a health club or the hospitality industry.

About UFC GYM

• The ultimate “Big Gym” experience, UFC GYM raises the bar of what big-box gyms should offer their members.
• Members get everything they need under one roof – robust cardio equipment, coach-led group classes, weightlifting and free weights, martial arts and MMA-inspired fitness training, martial arts equipment, youth programming, personal training, yoga, Pilates, and more!