Operations Manager

Housekeeping & Hotel Management Group; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Housekeeping-and-Hotel-Management-Group is seeking an Onsite Operations Manager to oversee housekeeping operations, staff, and performance across the property. You will lead daily activities, delegate duties, and ensure a positive working relationship with employees, clients, and guests.

The role emphasizes proactive problem-solving, coaching, training, and adherence to standards while driving guest satisfaction and financial results for the department.

Qualifications

• Leadership and staff management within a hotel housekeeping context.

Responsibilities

• Oversee the execution of all housekeeping operations and staff management.
• Strive to improve guest and employee satisfaction.
• Monitor and maximize the department's financial performance and ensure standards and procedures are followed.

Job description

Operations Manager

The Onsite Operations Manager supports the successful execution of all operations in the Housekeeping Department and managing staff, The Onsite Operations Manager strives to continually improve guest and employee satisfaction and maximize the financial performance of the department, all while ensuring that standards and procedures are being followed.
Leadership is a key and fundamental element that our Onsite Operations Manager must prove on a daily basis; to meet the goals, the individual must be able to delegate duties, take proactive approaches when dealing with employee concerns, communicates/ updates all goals and results with employees and property managers.
Making smart "on-the-spot" decisions is part of the individuals daily activities as well as to conduct employee performance reviews and provide coaching and training support. All this while maintaining a positive and professional relationship with employees, clients, and guests.