Operations Manager

Chenega Security; Chantilly (VA); On-site; USD 110,000 - 138,000; Full time

Job summary

Chenega Security invites an experienced Operations Manager to lead enterprise IT operations supporting Federal Government and DoD missions. You will direct day-to-day operations, enforce ITSM best practices, and drive secure, compliant, high-availability services across infrastructure, networks, and applications.

The role emphasizes leadership, strategic planning, risk management, and continuous improvement while ensuring compliance with DoD cybersecurity requirements and RMF standards.

Qualifications

• Senior IT operations experience in a federal government environment.
• Strong knowledge of ITSM practices and service delivery.
• Experience leading technical operations teams in enterprise-scale environments.
• Active DoD clearance and IAM Level II certification are required.

Responsibilities

• Lead day-to-day management and strategic direction of enterprise IT operations.
• Ensure ITSM best practices are applied to service delivery and performance metrics.
• Oversee performance across infrastructure, networks, cybersecurity, and customer support.
• Develop operational policies, procedures, and governance processes.
• Coordinate resources to support mission requirements and program objectives.
• Maintain DoD RMF compliance and information assurance policies.

Skills

Leadership

IT Operations

ITSM

Cybersecurity

Education

Bachelor's degree in IT/CS/Cybersecurity

Job description

Overview

Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions.

** This position is contingent upon contract award **

Responsibilities

• Lead the day-to-day management and strategic direction of enterprise IT operations and service delivery activities.
• Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery.
• Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions.
• Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals.
• Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments.
• Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives.
• Develop and implement operational policies, procedures, and governance processes.
• Coordinate resources across multiple functional areas to support mission requirements and program objectives.
• Ensure compliance with DoD cybersecurity requirements, RMF standards, information assurance policies, and applicable regulations.
• Analyze operational risks and develop mitigation strategies to ensure continuity of operations.
• Provide leadership in incident management, escalation resolution, and operational decision-making.
• Other duties as assigned

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or related field preferred.
• Minimum ten (10) years of demonstrated experience in IT Operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment, preferably within the Department of Defense.
• Minimum ten (10) years of demonstrated experience in a senior IT management role supporting Federal Government or DoD customers.
• Demonstrated experience leading technical operations teams supporting enterprise-scale environments.
• Current DoD 8570.01-M IAM Level II certification required.
• Active TS clearance.
• Successfully pass background and drug screening

Knowledge, Skills and Abilities:

• Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems engineering principles.
• Strong leadership and people management capabilities.
• Ability to provide technical oversight across multiple complex projects simultaneously.
• Strong understanding of information assurance and cybersecurity frameworks.
• Excellent analytical, organizational, and problem-solving skills.

Estimated Salary/Wage

USD $123,594.56/Yr.