Enterprise IT Operations Lead

Unity Compass; Quantico (VA); On-site; USD 140,000 - 180,000; Full time

Job summary

Unity Compass is seeking a Data Center and Enterprise IT Operations Lead in Quantico, VA to supervise 24x7 IT operations, data center engineering, and cybersecurity support in a mission-critical environment. You will interface with Government and contractor personnel to ensure reliable, secure services.

The role requires 10+ years of IT experience, 3+ years in supervisory roles, DoD RMF processes, and Security+/MCSE qualifications with TS/SCI eligibility.

Qualifications

• 10+ years of progressive IT experience operating and supporting computer systems.
• 3+ years of supervisory experience in a 24x7 operational environment.
• Demonstrated experience in data center engineering and operations.
• Proficiency with virtualization, SAN/NAS, email, and desktop services.
• Familiarity with RMF continuous monitoring and system security.
• DoD 8570.01-M ITA III requirements met and relevant certifications.
• Active TS/SCI clearance eligibility at contract start.

Responsibilities

• Supervise 24x7 enterprise IT and data center operations staff.
• Plan and oversee operating systems and systems software implementation.
• Lead incident response, troubleshooting, and service restoration.
• Support engineering and maintenance of enterprise data center infrastructure.
• Coordinate with Government personnel, contractors, vendors, and stakeholders.
• Maintain RMF continuous monitoring and security compliance activities.
• Prepare technical documentation and performance reports.
• Identify opportunities to improve availability, reliability, and efficiency.

Skills

Data center operations

Leadership

Customer service

Cybersecurity

Technical leadership

Vendor coordination

Education

Security+

MCSE

CISSP (preferred)

Clearance eligibility for TS/SCI

Tools

Virtualized environments

SAN/NAS technologies

Enterprise email services

Desktop services

Systems administration

Job description

Position: Data Center and Enterprise IT Operations Lead

Employment Type: Full-Time

Clearance: Active Top Secret with SCI eligibility

Position Summary

The Data Center and Enterprise IT Operations Lead supervises personnel responsible for the operation, maintenance, and support of enterprise computer systems, infrastructure, and peripherals in a large-scale, mission-critical environment. The position provides technical and operational leadership for 24x7 IT operations, systems software planning and implementation, production support, data center engineering, and cybersecurity support.

The incumbent interfaces with Government and contractor personnel, equipment and software vendors, and subordinate technical staff to resolve operational issues and ensure reliable, secure, and continuous IT services.

Position: Data Center and Enterprise IT Operations Lead

Location: Quantico, VA

Employment Type: Full-Time

Clearance: Active Top Secret with SCI eligibility

Position Summary

The Data Center and Enterprise IT Operations Lead supervises personnel responsible for the operation, maintenance, and support of enterprise computer systems, infrastructure, and peripherals in a large-scale, mission-critical environment. The position provides technical and operational leadership for 24x7 IT operations, systems software planning and implementation, production support, data center engineering, and cybersecurity support.

The incumbent interfaces with Government and contractor personnel, equipment and software vendors, and subordinate technical staff to resolve operational issues and ensure reliable, secure, and continuous IT services.

Key Responsibilities

• Supervise and manage personnel supporting 24x7 enterprise IT and data center operations.
• Plan, coordinate, and oversee operating systems and systems software implementation.
• Lead production support, incident response, troubleshooting, and service restoration activities.
• Support engineering, operation, and maintenance of enterprise data center infrastructure.
• Manage virtualized computing environments, SAN/NAS infrastructure, email services, desktop services, and related enterprise technologies.
• Coordinate with Government personnel, contractors, vendors, and technical stakeholders.
• Direct subordinate personnel in resolving complex technical and operational issues.
• Support cybersecurity operations and coordinate security functions associated with the Risk Management Framework (RMF) continuous monitoring process.
• Assist with security compliance, vulnerability management, system configuration, patching, and continuous monitoring activities.
• Provide exceptional customer service across technical, operational, management, and Government stakeholder groups.
• Prepare, edit, and present technical documentation, reports, briefings, and graphical presentations.
• Establish and maintain operational procedures, documentation, and performance standards.
• Identify opportunities to improve system availability, reliability, security, and operational efficiency.

Required Qualifications

• Minimum 10 years of progressive experience operating and supporting computer systems.
• Minimum 3 years of supervisory and management experience in a 24x7 operational environment.
• Demonstrated experience in data center engineering and operations.
• Broad experience with:
• Virtualized environments
• SAN/NAS technologies
• Enterprise email services
• Desktop services
• Enterprise computing infrastructure
• Systems and operating-system administration
• Demonstrated ability to deliver outstanding customer service across all organizational levels.
• Must meet applicable DoD 8570.01-M ITA III requirements.
• Security+ certification required.
• MCSE certification required.
• CISSP certification required/preferred as applicable to contract requirements.

• Must be eligible for and adjudicated for TS/SCI clearance at contract start.