Operations Manager

Floor & Decor Holdings Inc.; Carson (CA); On-site; Full time

Job summary

An established industry player is seeking a dynamic retail manager to oversee store operations and enhance customer experiences. This role is pivotal in driving profitability through effective management of inventory, staff training, and operational excellence. The ideal candidate will thrive in a fast-paced environment, ensuring compliance with policies while fostering a safe and welcoming shopping atmosphere. With opportunities for career advancement and a supportive work environment, this position is perfect for those looking to make a significant impact in retail management.

Benefits

Bonus opportunities

Career advancement

401k with company match

Employee Stock Purchase Plan

Referral bonuses

Holiday and Volunteer Time Off

Comprehensive insurance plans

Qualifications

• 3-5 years of retail management experience with proven operational leadership.
• Ability to perform in high-volume, complex environments.

Responsibilities

• Manage store operations to maximize profitability and ensure safety.
• Supervise inventory accuracy and assist with HR issues.

Skills

Retail Management

Operational Leadership

Communication Skills

Analytical Skills

Customer Service

Job description

Pay Range

$20.50 - $40.70

Purpose
This position is responsible for all aspects of store operations, including providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. The role ensures a safe workplace and shopping environment while maximizing company profitability by managing store operations.

Major Responsibilities

• Operations management, including reviewing profit and loss statements to identify areas for improvement
• Maintaining inventory accuracy through supervision of cycle counts and inventory processes
• Assisting the General Manager with HR issues and loss prevention
• Supervising cash handling practices and communicating with the finance department
• Ensuring safety and security of the store environment
• Supporting budget management and driving profitability
• Maintaining brand and operational standards
• Overseeing store presentation and customer service excellence
• Handling administrative tasks such as record-keeping, reporting, and shipping
• Managing warehouse logistics and resets
• Reviewing and assessing employee performance, training, and development
• Ensuring compliance with policies, scheduling, and legal requirements
• Performing managerial duties including opening/closing the store and addressing performance issues

Minimum Eligibility Requirements

• 3-5 years retail management experience with proven operational leadership
• Ability to perform in high-volume, complex environments
• Proficiency in recruiting, hiring, and training staff
• Excellent communication and analytical skills
• Ability to exercise discretion and adapt to change quickly
• Strong customer service skills and ability to work under pressure

Working Conditions

• Occasional travel, including air and car travel
• Exposure to warehouse environment and moving vehicles, noise levels variable

Physical/Sensory Requirements
Ability to exert 30-60 pounds of force occasionally, and 20-30 pounds frequently; frequent use of hands and fingers; ability to stand, walk, reach, climb, and stoop regularly.

Note: Duties are essential and may be modified for accommodations. This description does not constitute a contract and is subject to change.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities at all levels
• Career advancement and relocation options
• 401k with company match
• Employee Stock Purchase Plan
• Referral bonuses
• Holiday and Volunteer Time Off programs
• Comprehensive insurance plans (eligibility dependent)

Equal Employment Opportunity

Floor & Decor provides equal opportunities regardless of age, race, religion, gender, disability, veteran status, or other protected categories. All employment practices are conducted without discrimination in accordance with applicable laws.