Operations Manager

National Exchange Bank & Trust; Brownsville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Flexible scheduling

Education Assistance

Job summary

National Exchange Bank & Trust seeks an Operations Manager to oversee a full-service branch, ensuring adherence to policies and efficient daily operations. You will focus on deposits, online and mobile metrics while delivering top-tier customer service.

Ideal candidates have bank operations experience, strong leadership, and the ability to mentor staff. The role involves security, teller oversight, and community engagement within a busy branch environment.

Qualifications

• Three years of bank operations and customer contact experience required.
• Knowledge of confidentiality and discretion in handling customer and bank information.

Responsibilities

• Oversee branch operations to ensure policies and procedures are followed.
• Meet operational goals including deposits, online and mobile metrics.
• Provide excellent customer service and handle teller transactions.
• Support community relations and assist with facility administration.
• Supervise and mentor staff to maintain a collaborative team environment.

Skills

Customer service

Attention to detail

Branch operations knowledge

People management

Communication

Education

Associate's or Bachelor's degree in business or related field

Tools

Office equipment proficiency

Job description

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southwestern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As an Operations Manager, you will be responsible for efficient, and effective oversight of a full-service branch office. Doing so will ensure that established policies and procedures are being followed. You will also be responsible for meeting operational goals including deposit, online, mobile, and other metrics. Other duties include customer service, security, teller transactions, community relations, and some facility administration.

Skills & Attributes Needed

• Excellent customer service
• Attention to detail
• Thorough knowledge of branch operations and customer service/personal banker roles
• Ability to supervise and mentor multiple employees
• Ability to work independently as well as part of a team
• Problem solving skills
• Excellent communication

Qualifications

• Knowledge of how to operate a computer and other standard office equipment.
• Ability to communicate effectively via phone, email and in person.
• Three years of bank operations and customer contact experience required.
• Prior people management experience is preferred.
• Associates or bachelor's degree in business or another related field is preferred.
• Highest level of confidentiality and discretion of customer and bank information.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package including, but not limited to:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible scheduling
• Education Assistance Program
• Product & Service Discounts & more!