Operations Manager

National Exchange Bank & Trust; Brownsville (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Health Savings Account with Employer |

Short and Long Term Disability

Employer Paid Life and AD&D Insurance

Voluntary Life, FSAs, Accident, Ill/Cr

401(k) with Employer Match & Profit Sh

Job summary

National Exchange Bank & Trust in Brownsville, WI seeks an Operations Manager to oversee a full-service branch, ensuring compliance with policies and driving branch metrics. The role covers customer service, security, teller transactions, community relations, and facility administration.

Ideal candidates have 3+ years in bank operations with customer contact; supervision experience is preferred and a relevant degree is favored. Join a stable, community-focused bank offering benefits and growth.

Qualifications

• Three years of bank operations and customer contact experience required.
• Prior people management experience is preferred.
• Associates or bachelor’s degree in business or another related field is preferred.

Responsibilities

• Oversee a full-service branch office to ensure policies and procedures are followed and operational goals are met.
• Meet operational goals including deposit, online, mobile, and other metrics.
• Handle customer service, security, teller transactions, community relations, and facility administration.

Skills

Branch operations knowledge

Supervise employees

Teamwork and independence

Education

Associates or Bachelor’s degree in business or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Regular Full-Time Brownsville, WI, US 1 Attachments

Why NEBAT?

Trusted. Genuine. Successful.

National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeast Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As an Operations Manager, you will be responsible for efficient, and effective oversight of a full-service branch office. Doing so will ensure that established policies and procedures are being followed. You will also be responsible for meeting operational goals including deposit, online, mobile, and other metrics. Other duties include customer service, security, teller transactions, community relations, and some facility administration.

Skills & Attributes Needed

To be successful in your banking career, the following skills and attributes are needed:

• Thorough knowledge of branch operations and customer service/personal banker roles
• Ability to supervise and mentor multiple employees
• Ability to work independently as well as part of a team

Qualifications

Ideal candidates will possess the following qualifications:

• Knowledge of how to operate a computer and other standard office equipment.
• Ability to communicate effectively via phone, email and in person.
• Three years of bank operations and customer contact experience required.
• Prior people management experience is preferred.
• Associates or bachelor’s degree in business or another related field is preferred.
• Highest level of confidentiality and discretion of customer and bank information.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package including, but not limited to:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing