Operations Manager

FMC Ice Sports; Boston (MA); On-site; USD 57,000 - 65,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing community engagement through ice sports. As an Operations Manager, you will play a crucial role in overseeing facility operations, ensuring high-quality service, and supporting a vibrant community atmosphere. This full-time position offers a dynamic work environment with opportunities for personal growth and development. You will be responsible for managing staff, coordinating activities, and delivering exceptional customer service. If you are a self-starter with a passion for recreational activities and a commitment to excellence, this is the perfect opportunity for you to make a meaningful impact in the lives of community members.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k plan

Earned time off

Qualifications

• Minimum of two years experience in ice arena operations.
• Strong organizational and communication skills are essential.

Responsibilities

• Oversee operations and support all facility programs and services.
• Manage routine maintenance and janitorial functions.

Skills

Problem-solving

Communication

Organizational skills

Customer service

Flexibility

Tools

Ice resurfacer

Ice edger

Job description

Operations Manager
Jim Roche Arena - West Roxbury, MA

Making our Community a Better Place Starts with You – Join our Team, Make a Difference!

Facility Management Corporation, known as “FMC Ice Sports,” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.

The Operations Manager, reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and janitorial functions of the facility while it is open to the public, is required. This position will work alone and with other positions as required by the facility activities schedule. Work schedule may include nights, weekends and some holidays as necessary to meet the needs of our patrons and to complete job responsibilities.

Key areas of responsibility will focus on facility operations, staff coordination, and customer service.

Full-Time position. Eligible for medical, dental, vision, HSA, 401k and earned time after eligibility period is met.

Preferred Skills And Qualifications

• Minimum of two (2) years work experience in an ice arena with some level of responsibility to the operations and maintenance functions, including knowledge of equipment.
• Must be a self-starter with the ability to analyze situations and develop solutions to problems with minimal supervision.
• Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
• Ability to develop "out of the box" ideas for increasing sales and controlling costs.
• Must possess strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
• Flexibility to work varying hours especially as seasons and service needs change.
• Proven ability to work with and understand the needs of children of various ages and be committed to working with participants from a variety of backgrounds.
• Must have a valid Driver's License and comply with the safety regulations regarding the operation of an ice resurfacer and ice edger.

Compensation Base pay range: $57,500 - $65,000 annually.
*Eligible for annual increase of 2% - 4% based upon performance. Eligible for year-end discretionary bonus. Individual compensation packages are based upon various factors unique to each candidate.*

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Strategy/Planning
• Information Technology
• Recreational Facilities