Operations Manager

Evlo AI; Boston (MA); Remote; USD 120,000 - 170,000; Full time

Job summary

Evlo AI is seeking a hands-on Operations professional to own and optimize our end-to-end processes, dashboards, and cross-functional workflows in a remote-first setup.

You will translate ambiguous problems into clear plans, drive multi-team projects, and build reporting that makes progress visible. This role demands strong communication and a track record of delivering measurable outcomes in fast-paced tech environments.

Qualifications

• 4-7 years of operations, program, or project management experience.
• Experience with venture-backed or high-growth technology environments.
• Strong analytical skills and BI tooling experience.
• Proficient with Jira, Asana, Notion; able to design workflows.
• Excellent written communication and async collaboration.
• Bachelor's degree in business, engineering, economics, or related field.
• Bonus: experience with HRIS, ITSM, procurement tools, or as first ops hire at a startup.

Responsibilities

• Own and continuously improve core operational processes across onboarding, resource planning, and internal tooling (Notion, Asana/Jira, Slack workflows).
• Run cross-functional projects end-to-end: define scope, build timelines, assign owners, and drive delivery against committed dates.
• Build and maintain operational dashboards (Looker, Tableau, or Google Sheets-based) tracking utilization, cycle time, and program KPIs.
• Identify bottlenecks through data analysis and process observation; propose and implement fixes with clear before/after metrics.
• Coordinate OKR planning and quarterly business reviews, synthesizing input from engineering, product, sales, and finance.
• Manage vendor relationships, SaaS contracts, and tooling budgets totaling a meaningful slice of opex.
• Surface risks and blockers to leadership early, with options and a recommendation — not just problems.

Skills

Operations management

Cross-functional leadership

Analytical thinking

Written communication

Remote collaboration

Education

Bachelor's degree in business, engineering, economics, or related field

Tools

Notion

Asana

Jira

Linear

Looker

Tableau

Google Sheets

Excel

Job description

About The Role

The role owns the operational backbone of a fast-moving technology company: the processes, systems, and cross-functional coordination that keep product, engineering, and go-to-market teams executing at full speed.

About The Role

The role owns the operational backbone of a fast-moving technology company: the processes, systems, and cross-functional coordination that keep product, engineering, and go-to-market teams executing at full speed.

This is a hands-on execution role in a remote-first organization. You will translate ambiguous problems into clear plans, build the workflows and reporting that make progress visible, and drive initiatives from kickoff through measurable outcome — all without needing an office down the hall.

Key Responsibilities

• Own and continuously improve core operational processes across onboarding, resource planning, and internal tooling (Notion, Asana/Jira, Slack workflows)
• Run cross-functional projects end-to-end: define scope, build timelines, assign owners, and drive delivery against committed dates
• Build and maintain operational dashboards (Looker, Tableau, or Google Sheets-based) tracking utilization, cycle time, and program KPIs
• Identify bottlenecks through data analysis and process observation; propose and implement fixes with clear before/after metrics
• Coordinate OKR planning and quarterly business reviews, synthesizing input from engineering, product, sales, and finance
• Manage vendor relationships, SaaS contracts, and tooling budgets totaling a meaningful slice of opex
• Surface risks and blockers to leadership early, with options and a recommendation — not just problems

What We Are Looking For

• 4-7 years of operations, program, or project management experience, ideally at a venture-backed or high-growth technology company
• Proven success running multiple concurrent cross-functional projects with remote and distributed teams
• Strong analytical skills: comfortable building models in Google Sheets or Excel and working with BI tools to pull your own answers
• Fluency with modern work-management tooling (Jira, Asana, Linear, Notion) and experience designing workflows in them, not just using them
• Excellent written communication — this role runs on clear docs, crisp updates, and well-run async meetings
• Bachelor's degree in business, engineering, economics, or a related field, or equivalent practical experience
• Bonus: experience with business systems (HRIS, ITSM, procurement tooling), Okrs/CPM frameworks like SWOT or RICE prioritization, or prior experience as the first ops hire at a startup