Operations Manager

Evlo AI; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Evlo AI is seeking an Operations Manager to own the operational backbone of a fast-paced tech organization in Los Angeles. You will build and optimize processes, maps workflows, and instrument them with the right tooling to scale as the company grows.

You will lead cross-functional projects, manage the SaaS stack, and develop dashboards to monitor KPIs. A strong analytical mindset and hands-on experience with SOC 2 compliance are essential.

Qualifications

• 4–7 years in operations, program management, or business operations.
• Experience running multiple cross-functional projects end-to-end.
• Hands-on SaaS tooling administration and workflow automation.
• Strong analytical skills and BI/dashboards experience.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Own and improve onboarding, procurement, expense management, and internal support, documented in Notion or Confluence as living SOPs.
• Drive cross-functional projects end-to-end, managing timelines, dependencies, and stakeholders across engineering, finance, people, and go-to-market teams.
• Administer and optimize the operational tool stack (Okta, Expensify, Ramp, Zip, Airtable, and similar) including access management, workflow automation, and vendor contracts.
• Build operational dashboards and reporting in Looker, Tableau, or Google Sheets to track KPIs like cycle times, cost per process, and team utilization.
• Identify bottlenecks through data analysis and process observation, then design and ship measurable improvements.
• Own business continuity and compliance logistics, including SOC 2 evidence collection, vendor security reviews, and audit readiness coordination.
• Serve as the operational escalation point for leadership, surfacing risks, resource gaps, and process failures before they impact delivery.

Skills

Project management

Cross-functional leadership

Analytical skills

Written communication

Systems thinking

Education

Bachelor’s degree in business/engineering/related field

Tools

Okta

Expensify

Ramp

Zip

Airtable

Looker

Tableau

Google Sheets

Zapier

Make

Job description

About The Role The Operations Manager owns the operational backbone of a fast-moving technology organization: the processes, systems, and cross-functional coordination that keep engineering, product, and go-to-market teams executing at speed.

This is a hands-on role for a builder who thinks in systems. You will map workflows, instrument them with the right tooling, measure what matters, and continuously remove friction — turning operational chaos into repeatable, scalable processes as the company grows.

Key Responsibilities

• Own and continuously improve core business processes across onboarding, procurement, expense management, and internal support, documented in Notion or Confluence as living SOPs
• Drive cross-functional projects end-to-end, managing timelines, dependencies, and stakeholders across engineering, finance, people, and go-to-market teams
• Administer and optimize the operational tool stack (Okta, Expensify, Ramp, Zip, Airtable, and similar) including access management, workflow automation, and vendor contracts
• Build operational dashboards and reporting in Looker, Tableau, or Google Sheets to track KPIs like cycle times, cost per process, and team utilization
• Identify bottlenecks through data analysis and process observation, then design and ship measurable improvements
• Own business continuity and compliance logistics, including SOC 2 evidence collection, vendor security reviews, and audit readiness coordination
• Serve as the operational escalation point for leadership, surfacing risks, resource gaps, and process failures before they impact delivery

What We Are Looking For

• 4-7 years of operations, program management, or business operations experience, ideally at a venture-backed or high-growth technology company
• Demonstrated ability to run multiple concurrent cross-functional projects from kickoff to completion
• Hands-on experience administering SaaS tooling and building workflow automations (Zapier, Make, or native integrations)
• Strong analytical skills: comfortable building models and dashboards in spreadsheets and BI tools
• Excellent written communication; able to turn ambiguous problems into clear plans and documented processes
• Bachelor’s degree in business, operations, engineering, or a related field, or equivalent practical experience
• Bonus: Experience with SOC 2 or ISO 27001 compliance operations, procurement systems (Zip, Coupa), or having built an ops function from scratch at an early-stage company