Operations Manager

The Contractor Consultants; Bethel (AK); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in Alaska's HVAC sector is seeking an Operations Manager to lead and enhance operational excellence. In this pivotal role, you will oversee daily operations across various departments, ensuring alignment with growth goals and customer-first values. Your leadership will drive team performance, fiscal planning, and service excellence, all while fostering a culture of integrity and craftsmanship. Join a company that values its employees and invests in their success, offering a supportive environment where your contributions will make a significant impact in the community.

Benefits

401(k) with employer match

Paid Time Off

Paid Parental Leave

Relocation Assistance

Travel Projects with Per Diem

Tool Replacement Program

Tech Package

Company Vehicle

Uniforms and Safety Gear Provided

Annual Company Trips & Events

Qualifications

• 5+ years in operations, preferably in service trades.
• Strong understanding of P&L, budgeting, and forecasting.
• Proficient with business systems and team management.

Responsibilities

• Oversee daily operations across multiple departments.
• Lead budgeting and fiscal planning with senior leadership.
• Ensure superior customer service standards are met.

Skills

Operations Management

P&L Management

Team Leadership

Budgeting

Customer Service

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

CRM Platforms

Microsoft Office

Job description

Lead Operational Excellence in Alaska's Top HVAC Company - Join Altrol Inc. as Our Operations Manager


Job Title:Operations Manager
Company Name: Altrol Inc.
Pay Range:Competitive Salary (DOE) + Bonuses + Full Benefits
Industry: HVAC (Residential, Commercial, Government or Federal)
Location:Fairbanks, AK

Job Overview:
Altrol Inc., Alaska's trusted name in HVAC and plumbing since 1982, is seeking a dynamic and driven Operations Manager to lead our day-to-day operations across multiple departments. This is a critical leadership role that drives team performance, ensures service excellence, and champions our mission: 'To always be the premier, most trusted, highest quality service and contracting company-treating our customers the way we like to be treated.' You'll work directly with senior leadership and department heads to ensure every function, from sales to service, aligns with our growth goals, customer-first values, and operational excellence.

Who We Are:
Founded in 1982, Altrol Inc. has grown to become one of the most respected HVAC and plumbing companies in Alaska. Our reputation is built on ethical business practices, practical solutions, and a passion for helping people. We invest in our team, our tools, and our technology-because your success is our success. At Altrol, we're a family. And we're proud to serve the Fairbanks community and beyond with integrity, heart, and craftsmanship.

Key Responsibilities:

• Oversee and coordinate daily operations across departments: Service, Installation, Sales, Call Center, Plumbing, and Warehouse.
• Lead budgeting and fiscal planning with the President and Accounting Manager.
• Monitor KPIs and financial statements to improve profitability and efficiency.
• Guide department managers on inventory control, P&L awareness, pricing, and team productivity.
• Implement and support Nexstar Best Business Practices across all departments.
• Conduct weekly/monthly management meetings and training.
• Ensure superior customer service standards are met company-wide.
• Support marketing and sales planning initiatives, including advertising and promotions.
• Ensure training of CSRs, technicians, and field staff aligns with Nexstar standards.
• Direct recruiting, hiring, and performance reviews for all staff with support from HR.
• Liaise with the leadership team to shape long-term strategy and operational improvements.
• Serve as acting executive decision-maker in the absence of the President.

Qualifications:

• 5+ years in operations, preferably in service trades (HVAC, plumbing, electrical, or construction).
• Proven leadership in multi-departmental or business-unit management.
• Strong understanding of P&L, budgeting, and forecasting.
• Experience with team management, employee development, and performance evaluation.
• Proficient with business systems, flat-rate pricing, CRM platforms, and Microsoft Office.
• Bachelor's degree required; Master's degree a plus.
• Hands-on experience with plumbing/HVAC service or repair environments preferred.
• Strong written and verbal communication skills.
• Organized, analytical, and capable of managing multiple priorities under pressure.
• 401(k) with employer match
• Weekly pay cycle
• Overtime potential
• Life & Disability Insurance (Basic, Supplemental, Short/Long-Term)
• Work-Life Balance:
  • Paid Time Off (vacation, holidays, sick days)
  • Paid Parental Leave
  • Relocation Assistance
  • Travel Projects with Per Diem
• OSHA, Fall Protection, Lift Certifications
• Tool Replacement Program
• Tech Package (Smartphone or Tablet Provided)
• Company Vehicle / Car Allowance / Mileage Reimbursement
• Uniforms and Safety Gear Provided
• Annual Company Trips & Events (BBQs, fishing, concerts, holiday parties, and more)

Schedule:

• Full-time, Monday-Friday (8-10 hour shifts)
• Weekend work and extended hours may be required
• 40-60 hour workweek depending on seasonal workload

Work Location:

• Fairbanks, AK (On-site leadership role with relocation support provided)

Equal Opportunity Employer:

Altrol Inc. is proud to be an Equal Opportunity Employer. We are committed to building a team that reflects a wide range of backgrounds, talents, and perspectives. You'll be treated like a person, not a number-always.

Ready to drive operational impact in a high-performing team? Apply now to be the heartbeat of Altrol Inc. and help us continue building the most trusted HVAC service brand in Alaska.