Operations Manager

Transdev North America; Baltimore (MD); On-site; USD 64,000 - 79,000; Full time

Benefits offered by this job

Vacation and holidays

401(k) and health benefits

Dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Baltimore, MD, is seeking an Operations Manager to oversee daily transit operations, supervise operators and dispatch personnel, and coordinate with maintenance to ensure service quality. The role emphasizes budget management, safety compliance, and staff coaching to achieve optimal performance.

The position requires a CDL, 3+ years of supervisory transit experience, and strong communication skills.

Qualifications

• High school diploma or GED required.
• CDL Class B or higher with passenger and air brake endorsements, or ability to obtain one.
• 3+ years transit supervisory experience.
• Thorough knowledge of transit regulations and operations.
• Proficiency in Microsoft Word, Excel, and relevant database programs.
• Good written and oral communication skills.
• Ability to organize and perform work efficiently with strong attention to detail.
• Ability to work effectively with labor; may include labor grievances and negotiations.
• Must be able to work shifts or flexible work schedules.

Responsibilities

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators, monitors operations, and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops the Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

Skills

Transit supervisory experience

Communication skills

Attention to detail

Labor relations

Flexibility

Education

High school diploma or GED

CDL Class B or higher with Passenger endorsement & Air brake endorsement

Tools

Microsoft Word

Microsoft Excel

Database programs

Job description

The Operations Manager reports directly to the General Manager in fulfilling daily operations, including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers, and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies, and managing the operation within the budgetary plan for the location. This position is based in Baltimore, MD.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $64,000 – maximum $79,000

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy

Key Responsibilities

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators, monitors operations, and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops the Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

Travel requirement outside of immediate area:

Qualifications

• High school diploma or equivalent, such as GED, required
• Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required, or the ability to obtain one
• 3 or more years of relevant transit supervisory experience required
• Thorough knowledge of transit system regulations and operations.
• Working knowledge and proficiency with Microsoft Word, Excel, and relevant database programs
• Good written and oral communication skills
• Ability to organize and perform work efficiently, strong attention to details
• Ability to work effectively with labor; may include labor grievances and negotiations
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Must be able to regularly sit, stand, and walk for extended periods throughout the workday
• Ability to move throughout office, maintenance, and transit yard environments, including outdoor areas in varying weather conditions
• Must be able to walk long distances across bus yards, terminals, or facilities to monitor operations and conduct inspections

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us. [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ