Operations Manager - Washington

Transdev North America; Boston (MA); On-site; USD 68,000 - 84,000; Full time

Job summary

Transdev North America in the greater Boston area is seeking an Operations Manager to oversee daily transit operations, ensure on-time service, supervise staff, and maintain safety and service standards for Boston Public Schools.

You will partner with leadership to drive operational excellence, support technology implementations (VDS, Zonar, AVL), monitor service metrics, and coordinate dispatching and performance improvement across the region.

Qualifications

• Requires strong customer service delivery, problem-solving, and decision-making skills.
• Excellent communication and negotiation abilities, with influence without authority.
• Prior transit or transportation experience and experience supervising staff.

Responsibilities

• Provide 24/7 management presence for frontline operations staff.
• Monitor and evaluate daily operations, attendance, on-time performance, and safety data.
• Ensure performance indicators meet client and corporate expectations and address issues.
• Lead implementation and support of operations technologies (VDS, Zonar, AVL).
• Develop manpower needs and train staff on technology solutions to improve service quality and finances.

Skills

Customer service

Problem solving

Decision making

Communication

Negotiation

Influence

Time management

Multi-tasking

Flexible schedule

Supervisory experience

Transit experience

Education

High school diploma

Tools

VDS

Zonar

AVL

Job description

Operations ManagerThe Operations Manager plays a critical role in overseeing daily transit operations and ensuring high-quality service delivery. This position is based in the greater Boston, MA area and supports Boston Public Schools. The Operations Manager is responsible for frontline operational performance, on-time service delivery, employee supervision, and ensuring compliance with safety and service standards. This role also supports technology implementation, monitors service metrics, and works closely with leadership to drive operational excellence.

Operations ManagerThe Operations Manager plays a critical role in overseeing daily transit operations and ensuring high-quality service delivery. This position is based in the greater Boston, MA area and supports Boston Public Schools. The Operations Manager is responsible for frontline operational performance, on-time service delivery, employee supervision, and ensuring compliance with safety and service standards. This role also supports technology implementation, monitors service metrics, and works closely with leadership to drive operational excellence.

Transdev is proud to offer: Exciting Hiring Opportunity!

• Competitive compensation package: $68,000-$84,000

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• The Operations Manager is a key member of the extended local leadership team by providing 24/7 management presence to frontline operations staff.
• Monitors and evaluates daily Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations related functions.
• Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum, and failures are corrected.
• Responsible for implementation and support of business-critical operations technologies (VDS, Zonar, AVL etc) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
• Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations.
• Develops manpower requirements for Window, Yard Supervisors, and assists with evaluating patterns for revisions.
• Develops procedure manuals for Window, Yard Supervisors, and Drivers.
• Holds routine meetings with Window and Yard Supervisor staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
• Completes necessary daily and/or weekly reports for company and client to ensure Service Quality.
• Tracks and maintains employee attendance, Zonar and VDS systems.
• Recommends and disciplines operations personnel.
• Informs Branch Manager of potential risks in the operation.
• Ensures staff are well trained and being successful.
• Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
• Responsible for maintaining positive employee and labor relations including regular engagement with frontline operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
• Performs all other duties as assigned and may assist with other areas based on location needs.

Qualifications

• A high school diploma or equivalent
• Must be skilled in customer service delivery, problem-solving, and decision-making.
• Excellent communication and negotiation skills, ability to influence without authority.
• Must have prior transit or transportation experience
• To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
• Must have the ability to work a flexible schedule to include early mornings or evenings.
• A minimum of three years of Supervisory experience
• Exceptional customer service skills and professional Customer-focused telephone manners

Physical Requirements

• The essential functions of this position require the ability to:
• Work outside in varying temperature, weather, and humidity conditions
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise
• Must be able to work shifts or flexible work schedule as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free WorkplaceTransdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ