Operations Manager

TaskUs; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

In this role at TaskUs, as an Operations Manager for Roadside Assistance, you will oversee daily operations in a high-energy environment focused on autonomous vehicle support. You will lead a team, engage with clients, and promote team development, ensuring safety and compliance while driving performance improvements. The position requires strong leadership abilities and experience managing multiple priorities.

Qualifications

• 2+ years managing supervisors with performance metrics.
• 1+ year of experience in client management.
• Background in roadside assistance or automotive operations is a plus.

Responsibilities

• Manage day-to-day operations for the Roadside Assistance team of up to 50 FTEs.
• Act as the primary point of contact for client performance updates.
• Coach and mentor team leads and frontline staff.

Skills

Leadership

Strategic Thinking

Analytical Skills

Communication

Education

Bachelor's degree in Business Administration or Management

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Operations Manager – Roadside Assistance
Reports To: Senior Operations Manager About the Role

At TaskUs, we don’t just manage KPIs — we solve business problems through innovation. As an Operations Manager for Roadside Assistance, you'll take ownership of the day-to-day operations for a team of up to 50 full-time employees. You’ll work in a fast-paced, safety-focused environment supporting autonomous vehicle roadside services. This role requires exceptional leadership, cross-functional coordination, and client-facing communication skills.

Key Responsibilities

• Operational Leadership: Manage day-to-day operations for the Roadside Assistance team, including up to 50 FTEs.

• Client Management: Act as the primary point of contact for the client, responsible for performance updates, and lead weekly, monthly, and quarterly business reviews.

• Team Development: Coach and mentor team leads and frontline staff; promote a culture of continuous learning and engagement.

• Performance & Compliance: Monitor and drive KPIs such as CSAT, AHT, resolution rate, and shrinkage (target ≤10%). Maintain compliance with safety and legal standards.

• Financial Oversight: Manage billing and invoicing processes; allocate financial and technical resources as needed.

• Safety & Emergency Response: Ensure adherence to emergency protocols and safety standards, especially in vehicle recovery, towing, and shuttle operations involving autonomous vehicles.

• Strategic Collaboration: Work closely with the Learning Experience team to enhance team training and development.

• Process Innovation: Identify and implement operational improvements to support scalability and employee retention.

• Client-Specific Tasks:

  • Handle on-shift escalations related to roadside support.

  • Ensure the safe handling of autonomous vehicle incidents.

  • Facilitate effective communication between client teams, engineering, and operations.

What We’re Looking For

• Experience:

  • 2+ years managing supervisors with performance-based metrics.

  • 1+ year of experience in client management.

  • Background in roadside assistance or automotive operations is a plus.

• Education:

  • Bachelor's degree in Business Administration or Management (preferred but not required).

• Skills:

  • Strong leadership, strategic thinking, and analytical skills.

  • Excellent verbal/written communication and presentation capabilities.

  • Ability to manage multiple clients and competing priorities.

Job Expectations

• Open availability and flexibility to meet evolving client and operational demands.

• Commitment to safety, service quality, and teammate development.

Core Competencies

• Strategic Planning

• Process Improvement

• Resource Management

• Performance Metrics

• Team Leadership

• Client Relationship Management

• Risk & Stakeholder Management

• Decision Making

• Strong Communication

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .