Operations Manager

WHM Hospitality LLC; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Team Member Hotel Discount Program

401k with employer match

Tuition Reimbursement

Health, Dental, Vision, Life Insurance

Job summary

Valor is seeking an Operations Manager to lead hotel operations across departments, including Front Office, Housekeeping, F&B, and Engineering. You will guide staff, uphold SOPs, and drive guest satisfaction while maximizing profitability.

The role requires a hands-on leader who can forecast operations needs and coach department heads. Responsibilities include directing daily operations, conducting regular meetings, and ensuring safety and quality standards across all venues.

Qualifications

• Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferred.
• A minimum of two-year experience in a hotel management or leadership position.
• Ability to perform critical analysis and manage wide-range of information.
• Excellent oral, written and presentation skills that properly reflect the Foundation Image.
• Listen effectively.
• Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
• Communicate information and hotel services to management, staff and guests.

Responsibilities

• Ensure that each department delivers a consistently high standard of guest service.
• Also, achieve business objectives and maximize the profitability of all outlets.
• Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.

Skills

Critical analysis

Effective communication

Leadership

Time management

Delegation

Presentation skills

Education

Bachelor's degree in Hospitality Mgt / Business Admin / Marketing / Economics

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. The Operations Manager supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

ESSENTIAL RESPONSIBILTIES

• Ensure that each department delivers a consistently high standard of guest service.
• Also, achieve business objectives and maximize the profitability of all outlets.
• Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all department leaders to discuss routine operational matters, departmental performance targets and guest feedback.
• Fill in for the General Manager in their absence and at various meetings & events.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarize yourself with all updates & amendments.
• Liaise daily with the GM and Sales Manager to forecast Hotel business on a weekly basis and plan accordingly.
• Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferred
• A minimum of two-year experience in a hotel management or leadership position.
• Ability to perform critical analysis and manage wide-range of information.
• Excellent oral, written and presentation skills that properly reflect the Foundation Image.
• Listen effectively.
• Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

Ability to stand for extended periods of time. Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.