Operations Management Trainee

Avis Budget Group; Norfolk (VA); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Company vehicle

Paid time off

401(k) with company match

Medical, dental, vision insurance

Employee discounts

Employee assistance program

Job summary

Avis Budget Group is seeking an Operations Management Trainee in Norfolk, VA, to participate in an eight-week, hands-on training program across Sales, Logistics, and Customer Service at airport locations. You will learn how daily decisions affect fleet availability, revenue, and customer experience, with mentorship to develop leadership skills.

After training, you will move into a supervisory role overseeing daily operations or sales functions, with opportunities to advance into Operations

Qualifications

• Proven leadership capability and decision-making in teams.
• Experience delivering high-quality customer service.
• Ability to work collaboratively across functions and shift schedules.

Responsibilities

• Rotate through core operational functions during training to build foundation in airport operations.
• Transition into a supervisory role overseeing daily operations or sales functions after training.
• Lead frontline teams, support fleet operations, and monitor performance metrics to ensure service and safety standards.

Skills

Leadership

Customer service

Team collaboration

Valid driver’s license

Education

Bachelor’s degree

Associate’s degree

Job description

Salary: $50,000/yr + Company Vehicle (Gas, Insurance, Maintenance Included)Are you motivated by customer satisfaction and interested in building a leadership career in a fast-paced operational environment? As an Operations Management Trainee, you will participate in a structured, hands-on training program designed to develop future leaders through real-world experience at our airport locations.During the program, you’ll gain exposure to key operational areas including Sales, Logistics, and Customer Service, while learning how to drive financial performance, operational efficiency, and a consistently positive customer experience.What You’ll Do:During the eight-week training program, you will rotate through core operational functions to build a strong foundation in airport operations. You will learn how daily decisions impact fleet availability, revenue, customer satisfaction, and employee performance.After completing training, you will transition into a supervisory role overseeing one or more daily operations or sales functions. Responsibilities may include leading frontline teams, supporting fleet operations, monitoring performance metrics, and ensuring service and safety standards are met.You will receive ongoing mentorship and development support, with opportunities to advance into Operations Manager and future leadership roles within our organization.Perks You’ll Get:Annual compensationCompany vehicle provided (including gas, insurance, and maintenance, subject to company policy)Paid time off401(k) retirement plan with company-matched contributionsMedical, dental, vision, life, and disability insuranceAccess to voluntary benefits including legal assistance, identity theft protection, FSA, and additional life insurance optionsFlexible spending benefit of up to $260 for public transportation or parking expensesEmployee discounts, including discounted prices on the purchase of Avis/Budget vehiclesEmployee Assistance Program offering counseling, financial and legal consultation, and care referralsWhat We’re Looking For:Recent graduate with a bachelor’s degree or an associate’s degree plus at least two years of customer service experienceDemonstrated leadership capability with the ability to work collaboratively and make independent decisionsValid Driver’s LicenseFlexibility to work days, evenings, overnights, weekends, and holidays based on business needsWillingness to work outdoors in varying weather conditions with moderate noise levelsThis position requires regular, on-site presence and cannot be performed remotelyOne year of experience providing high-quality customer service is a plusAbility to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.The annual starting salary for this position is $50,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.Who We Are:Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.NorfolkVirginiaUnited States of America