Operations Management Trainee

Avis Budget Group International; Richmond (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Paid time off

401(k) with company match

Medical, dental, vision insurance

Life and disability insurance

Flexible spending benefits (FSA)

Employee discounts

Employee Assistance Program

Job summary

Avis Budget Group is offering an Operations Management Trainee program at our airport locations. You will rotate across Sales, Logistics and Customer Service during an eight‑week training period to build a strong operational foundation.

Post-training, you will move into a supervisory role overseeing daily operations or sales. The program includes mentorship and clear paths to Operations Manager and future leadership roles within the company.

Qualifications

• Recent graduate with a bachelor’s or associate’s degree and customer service experience.
• Demonstrated leadership capability and ability to work collaboratively.
• Valid Driver’s License required.

Responsibilities

• Rotate through core operational functions during the eight‑week training program.
• Learn how decisions affect fleet, revenue, customer satisfaction and staff performance.
• After training, transition into a supervisory role overseeing daily operations or sales.
• Mentorship provided with opportunities to advance into leadership roles.

Skills

Leadership

Customer service

Physical endurance

Education

Bachelor's degree

Associate's degree + 2 years customer service

Job description

Salary: $50,000/yr + Company Vehicle (Gas, Insurance, Maintenance Included)

Are you motivated by customer satisfaction and interested in building a leadership career in a fast-paced operational environment? As an Operations Management Trainee, you will participate in a structured, hands‑on training program designed to develop future leaders through real-world experience at our airport locations.

During the program, you'll gain exposure to key operational areas including Sales, Logistics, and Customer Service, while learning how to drive financial performance, operational efficiency, and a consistently positive customer experience.

What You'll Do:

During the eight-week training program, you will rotate through core operational functions to build a strong foundation in airport operations. You will learn how daily decisions impact fleet availability, revenue, customer satisfaction, and employee performance.

After completing training, you will transition into a supervisory role overseeing one or more daily operations or sales functions. Responsibilities may include leading frontline teams, supporting fleet operations, monitoring performance metrics, and ensuring service and safety standards are met.

You will receive ongoing mentorship and development support, with opportunities to advance into Operations Manager and future leadership roles within our organization.

Perks You'll Get:

• Annual compensation
• Company vehicle provided (including gas, insurance, and maintenance, subject to company policy)
• Paid time off
• 401(k) retirement plan with company-matched contributions
• Medical, dental, vision, life, and disability insurance
• Access to voluntary benefits including legal assistance, identity theft protection, FSA, and additional life insurance options
• Flexible spending benefit of up to $260 for public transportation or parking expenses
• Employee discounts, including discounted prices on the purchase of Avis/Budget vehicles
• Employee Assistance Program offering counseling, financial and legal consultation, and care referrals

What We're Looking For:

• Recent graduate with a bachelor's degree or an associate's degree plus at least two years of customer service experience
• Demonstrated leadership capability with the ability to work collaboratively and make independent decisions
• Valid Driver's License
• Flexibility to work days, evenings, overnights, weekends, and holidays based on business needs
• Willingness to work outdoors in varying weather conditions with moderate noise levels
• This position requires regular, on-site presence and cannot be performed remotely
• One year of experience providing high-quality customer service is a plus
• Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.

The annual starting salary for this position is $50,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.