Operations Management Trainee

Avis Budget Group International; Norfolk (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Company vehicle provided

Paid time off

401(k) retirement plan with company-m"

Medical, dental, vision, life, and dis

Employee discounts

Employee Assistance Program

Flexible spending for transit/parking

Job summary

Avis Budget Group is seeking an Operations Management Trainee in Norfolk, VA. The program offers eight weeks of hands-on training across airport operations, with a pathway to supervisory roles in daily operations or sales functions.

Recent graduates with a bachelor’s or an associate’s degree plus customer service experience are encouraged to apply. A valid driver’s license and willingness to work varied shifts are required.

Qualifications

• Bachelor's degree or an associate's degree with 2+ years of customer service experience.
• Demonstrated leadership capability and collaborative work style.
• Valid driver's license and willingness to work outdoors in varying conditions.
• On-site presence required; willingness to work days, evenings, weekends, and holidays.

Responsibilities

• Rotate through core operational functions during an eight-week training program.
• Learn how decisions affect fleet availability, revenue, and customer satisfaction.
• After training, supervise daily operations or sales functions and lead frontline teams.
• Monitor performance metrics and ensure service and safety standards.

Skills

Leadership

Customer service

Decision making

Flexibility

Team collaboration

Education

Bachelor's degree

Associate's degree + 2 years customer service

Job description

Salary: $50,000/yr + Company Vehicle (Gas, Insurance, Maintenance Included)

Are you motivated by customer satisfaction and interested in building a leadership career in a fast-paced operational environment? As an Operations Management Trainee, you will participate in a structured, hands, on training program designed to develop future leaders through real-world experience at our airport locations.

During the program, you’ll gain exposure to key operational areas including Sales, Logistics, and Customer Service, while learning how to drive financial performance, operational efficiency, and a consistently positive customer experience.

What You’ll Do:

During the eight-week training program, you will rotate through core operational functions to build a strong foundation in airport operations. You will learn how daily decisions impact fleet availability, revenue, customer satisfaction, and employee performance.

After completing training, you will transition into a supervisory role overseeing one or more daily operations or sales functions. Responsibilities may include leading frontline teams, supporting fleet operations, monitoring performance metrics, and ensuring service and safety standards are met.

You will receive ongoing mentorship and development support, with opportunities to advance into Operations Manager and future leadership roles within our organization.

Perks You’ll Get:

• Annual compensation
• Company vehicle provided (including gas, insurance, and maintenance, subject to company policy)
• Paid time off
• 401(k) retirement plan with company-matched contributions
• Medical, dental, vision, life, and disability insurance
• Access to voluntary benefits including legal assistance, identity theft protection, FSA, and additional life insurance options
• Flexible spending benefit of up to $260 for public transportation or parking expenses
• Employee discounts, including discounted prices on the purchase of Avis/Budget vehicles
• Employee Assistance Program offering counseling, financial and legal consultation, and care referrals

What We’re Looking For:

• Recent graduate with a bachelor’s degree or an associate’s degree plus at least two years of customer service experience
• Demonstrated leadership capability with the ability to work collaboratively and make independent decisions
• Valid Driver’s License
• Flexibility to work days, evenings, overnights, weekends, and holidays based on business needs
• Willingness to work outdoors in varying weather conditions with moderate noise levels
• This position requires regular, on-site presence and cannot be performed remotely
• One year of experience providing high-quality customer service is a plus
• Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.

The annual starting salary for this position is $50,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

NorfolkVirginiaUnited States of America