Operations & Logistics Support Specialist | ISO & Data Analysis

Jobtailor; Kansas; On-site; USD 40,000 - 65,000; Full time

Job summary

Jobtailor is seeking an Operations Coordinator in Kansas to act as the first line of communication with customers and warehouse sites, coordinating service resolutions and auditing daily order processes. The role requires strong Excel skills and experience in transportation/operations within a manufacturing environment.

You will monitor performance, coordinate with multiple teams, and maintain ISO compliance documents while training staff to required standards. Extended hours may be needed.

Qualifications

• 2 years of relevant work experience.
• Experience with Microsoft Office and Windows applications.
• Ability to create complex formulas in Excel.
• 2 years of experience in customer service, distribution or logistics in a manufacturing environment.
• 2 years of experience in transportation and operations.
• Availability to work extended hours as needed, which may include early mornings, evenings and weekends.
• Capacity to quickly learn and achieve proficiency in new software applications.
• Excellent verbal and written communication skills.
• Effective organizational and leadership skills.
• Ability to perform complex analyses of data, processes, policies, procedures and/or systems.

Responsibilities

• Act as the first line of communication with customers and warehouse sites
• advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards

Skills

Customer Service Experience

Logistics Coordination

Data Analysis

Microsoft Excel Proficiency

Verbal Communication

Written Communication

Organizational Skills

Leadership Skills

Education

Associate Degree in Transportation

Associate Degree in Business

Tools

Microsoft Office

Windows Applications

Job description

Jobtailor is seeking an Operations Coordinator in Kansas to act as the first line of communication with customers and warehouse sites, coordinating service resolutions and auditing daily order processes. The role requires strong Excel skills and experience in transportation/operations within a manufacturing environment.

You will monitor performance, coordinate with multiple teams, and maintain ISO compliance documents while training staff to required standards. Extended hours may be needed.