Operations Leadership Trainee — 18-Month Program

Ryder System, Inc.; Lebanon (TN); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

12 weeks of paid maternity leave

PTO for military veterans

Comprehensive training and development

Job summary

Ryder System, Inc. is seeking a Customer Service Coordinator in Lebanon, TN, to manage customer relationships, coordinate with rental and sales teams, and optimize operating costs.

The role supports an 18-month Operations Management Trainee program and relocation within the business unit after training. The position requires a Bachelor’s degree and at least 1 year in customer service; strong PC skills are essential.

Qualifications

• Bachelor's Degree required.
• 1 year or more in customer service with issues resolution experience preferred.
• Strong PC knowledge/skills including spreadsheet and word processing software.
• Basic understanding of Business Finance, controls and metrics.

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize running costs and maintenance overheads.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.

Skills

Customer service experience

Communication skills

Multitasking

Time management

Mechanical skills

Education

Bachelor's Degree

Tools

Excel

Word

Job description

Ryder System, Inc. is seeking a Customer Service Coordinator in Lebanon, TN, to manage customer relationships, coordinate with rental and sales teams, and optimize operating costs.

The role supports an 18-month Operations Management Trainee program and relocation within the business unit after training. The position requires a Bachelor’s degree and at least 1 year in customer service; strong PC skills are essential.